Customer Support Representative II - Customer Support jobs in United States
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EPITEC ยท 11 hours ago

Customer Support Representative II - Customer Support

positionJohnston, IA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$18.78/hr - $18.78/hr
date0+ years exp

EPITEC is looking for a Customer Support Representative II to provide technical support and solutions to customers regarding product inquiries and issues. The role involves delivering phone support, documenting interactions, and addressing various customer concerns related to products and services.

Information TechnologyStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Provide front-line technical support, information, and solutions to customers regarding product inquiries, issues, and concerns
Deliver phone support and document each interaction effectively
Address common calls such as: General product questions, availability, compatibility, Product issues/complaints (Ag, Residential, Commercial Turf, Golf), Warranty registration and extended coverage, Out-of-warranty assistance, Parts and publications lookups, Loyalty rewards programs

Qualification

Customer service experienceTechnical support skillsMicrosoft Office proficiencyTroubleshooting skillsResearch skillsAgricultureTurf equipmentUtility vehiclesInterpersonal communicationNegotiation skillsConflict resolution skillsWritten communicationVerbal communication

Required

Strong interpersonal communication, negotiation, and conflict resolution skills
Excellent written and verbal communication
Minimum 6 months customer service/support experience
Proficiency with Microsoft Office products
High comfort level with consumer software applications
Strong computer, research, and troubleshooting skills
Ability to work support hours and occasional holidays as needed

Preferred

Knowledge of agriculture, turf equipment (mowers), and utility vehicles
Prior experience in agriculture or technology dealer channels
Bachelor's degree in Agriculture, Business, Communications, Engineering, IT, or related discipline

Benefits

$1,000 after 3 months; $1,000 after successful completion of assignment
$1,000 after 3 months of employment
Additional $1,000 after successful completion of assignment

Company

EPITEC

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Epitec is a premier technology services and professional staffing company.
dateFounded in 1978
location
Southfield, Michigan, USA
people-size1001-5000 employees
web-link
https://epitec.com

H1B Sponsorship

EPITEC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Ruma
Chief Operating Officer (COO)
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Company data provided by crunchbase