Organic Valley · 1 day ago
IT Support Specialist
La Farge, WI
Part-time
Hybrid
Mid Level
$23.26/hr - $28.20/hr
3+ years expOrganic Valley is a mission-driven cooperative focused on organic agriculture and sustainability. They are seeking an IT Support Specialist to provide technical support for client devices, manage incidents and service requests, and assist users with system access and application problems.
AgricultureFarmingFood and BeverageOrganic Food
Responsibilities
Provide technical support and how-to assistance with hardware, software and cell phones following request through to completion
Diagnose, research, and resolve issues in a timely manner
Provide guidance and explain technical policies and procedures to end-users
As an active member of an established on-call rotation, provide after-hours support to business users
Create and maintain knowledge bases, system support plans, and specialized system procedures
Assist in managing the life cycle of the application
Investigate business application problems, document available workarounds, identify root cause and implement solutions based on established processes
Assist users in obtaining access to systems
Provide backup support to business users, investigate, and resolve client business system errors, data discrepancies, performance issues, and other problems
Handle confidential information with discretion
Travel to CROPP facilities and offsite events to provide support
Acquire, maintain, and expand knowledge of relevant products
Review and evaluate new hardware and software products; recommend implementation of new products
Provide support for CROPP’s Board of Directors and member farmers as needed
Mentor, train, and direct work of other staff members
Recognize gaps and provide expertise and advice toward development of communications, guides, or learning materials
Other duties as assigned by supervisor
Qualification
Required
Associate Degree in Information Technology, business, related field, or equivalent work experience is required
3 plus years of experience requiring intermediate to advanced Service Desk and desktop operating system, hardware, and software knowledge
Able to type a minimum of 40 WPM is required
Experience supporting CROPP business systems
Effective verbal and written communication skills
Excellent interpersonal communication and customer service skills
Critical thinking and problem-solving skills required
Demonstrated customer service skills required
Intermediate to advanced experience using Microsoft operating systems and Office products is required
Desire to learn application functionality
Highly self-motivated and directed, with keen attention to detail
Ability to conduct research into application issues and products as required
Ability to communicate ideas in both technical and user-friendly language
Preferred
Experience with HaloITSM or other IT ticketing software is preferred
Benefits
Comprehensive Health Insurance - Choice of plans for you and your family, including some that can be paired with an HSA (which CROPP contributes to on your behalf)
Supplemental insurances: we offer accidental insurance, critical illness insurance, and hospital indemnity insurance.
Time Off – 136 hours in the 1st year of employment prorated by start date. Plus 9 paid holidays, plus one floating holiday to use at will.
6 Weeks Paid Parental Leave – For all gendered partners in childbirth or adoption.
Vision & Dental Insurance – Free annual eye exam, discounts on glasses/contacts, flexible dental network, adult ortho.
401k – We match 100% up to the first 3% of an employee’s contribution, and then 50% for 3.1%-5.0% of employee contributions.
Free services at five local Neighborhood Family Clinics.
Tuition Reimbursement – Up to $1,500 per year to support continuing higher education.
Life Insurance - $50,000 policy funded by CROPP for each employee. Supplemental voluntary coverage available for employees, spouses, and children.
Short-Term & Long-Term Disability/AD&D Insurance - $50,000 of life insurance coverage of $50,000 of AD&D coverage funded by CROPP for each employee.
Employee Assistance Program - Free and Confidential for employees, spouses, and dependents.
Free onsite fitness centers available 24/7
Free biometric screenings (cholesterol, glucose, blood pressure) and health coaching.
Financial advisors and seminars
Annual $360 Lifestyle Spending Account
Flexible Scheduling
On-site all-organic cafeterias
Company
Organic Valley
Organic Valley is a cooperative of family farmers that produces organic foods.
501-1000 employees
H1B Sponsorship
Organic Valley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
U.S. Department of Agriculture
2022-09-15Grant· $25M
Leadership Team
Shawna Nelson
Chief Executive Officer
Recent News
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2025-12-02
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2025-11-27
2025-09-29
Company data provided by crunchbase