Michigan Farm Bureau Family of Companies · 1 week ago
Associate P/C Premium Control Specialist
Lansing, MI
Full-time
Hybrid
Mid Level
3+ years expFarm Bureau Mutual Insurance Company of Michigan is seeking an Associate P/C Premium Control Specialist to join their Property/Casualty Customer Service Team. The role involves providing exceptional customer service to policyholders and agents, managing premium-related financial processes, and ensuring accuracy in billing and reconciliation.
AgricultureFarming
Responsibilities
Maintain advanced knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, Microsoft Word and Excel, and others, to accurately and efficiently answer customer inquiries and resolve problems
Expertly ensure timely and accurate processing of advanced premium control tasks by reviewing, prioritizing, and executing complex, multi-step financial activities. Expertly resolve premium discrepancies as needed to maintain accuracy, compliance, and adherence to service-level standards
Take ownership of complex customer complaints and inquiries escalated by the Associate and standard P/C Premium Control Specialists and ensure the details of these complaints and inquiries are handled proactively, accurately, and efficiently by providing answers or solutions clearly and concisely through de-escalation and resolution. Make reasonable decisions quickly and appropriately
Qualification
Required
High school diploma or equivalent required
Associate degree required with a focus on marketing, business administration, management, insurance or finance, or equivalent experience required
Keyboarding skills with 60 wpm and accuracy required
Three to four years of experience in insurance processing and customer service activities required
Advanced ability to learn new technologies required
Three to four years of experience in the use of computers, phones, and software required
Two to four years of accounting or bookkeeping experience required
Three to four years of experience with proven skills in Microsoft suite required
Preferred
Bilingual skills preferred
Designations in AINS, ACS, or AIS preferred
Benefits
Medical
Dental
Vision
401K
Company
Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Piggott
Chief Operating Officer
Patrick Carpenter
Managing Partner
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