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Teasdale Latin Foods · 16 hours ago

Customer Service Representative I

Carrollton, TX

Full-time

Hybrid

Entry Level

1+ years exp

Teasdale Latin Foods is seeking a Customer Service Representative I to provide effective customer service for all internal and external customers. The role involves order entry, managing customer complaints, and ensuring customer satisfaction through effective communication and problem solving.

Food and BeverageRetail

Responsibilities

Processes customer orders/changes/returns per established department policies and procedures

Works closely with the finance department to resolve disputed credit items

Ensure that service failures and customer concerns are properly managed, documented, communicated and/or responded to in a timely manner

Partners with the sales team and quality team to meet and exceed customer’s service expectations

Assists in onboarding new customers and business

Serves as liaison with manufacturing, engineering and shipping personnel

Respond to and resolve internal and external customer requests and inquiries which may involve pricing, product availability, returns, terms and conditions and delivery

Prepare export documentation

Be an active team member, assisting wherever needed, re-prioritizing work to accommodate more immediate customer or department needs. Be available and willing to work overtime, and be at work every day, on time

Always communicate professionally, maintaining a positive attitude towards the Company, the Customers, the Brokers, Co-workers and all members of Management

Perform other related duties and projects as assigned

Perform all above-mentioned duties while striving to maintain 100% accuracy

Qualification

Customer service experienceVerbal communicationWritten communicationMicrosoft OfficeExport paperwork knowledgeAttention to detailOrganizational skills