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HALE PRODUCTS, INC. · 5 hours ago

Fire Apparatus Technical Support Representative

Ocala, FL

Full-time

Onsite

Entry, Mid Level

$36K/yr - $54K/yr

HALE PRODUCTS, INC. is a company focused on providing trusted solutions that improve lives around the world. The Fire Apparatus Technical Support Representative will serve as a primary contact for customers seeking technical assistance and information related to IDEX Fire and Safety products, ensuring world-class customer satisfaction through troubleshooting and support.

HardwareMachinery ManufacturingManufacturing

Responsibilities

Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person

Able to speak or give presentations and/or training to both internal and external customers

Process RMA’s in a timely manner Process warranty/non-warranty orders

Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed

Work closely with engineering, and manufacturing teams to facilitate information with customers

Support the product management function and work closely with the Service and Quality Assurance departments

Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer

Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction

Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property

The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets

Ability to travel intermittently as needed – 10%

All other duties as assigned

Qualification

Fire Suppression IndustryElectrical Control SystemsPLC SystemsMicrosoft Office SuiteERPCRM SystemsMechanically InclinedCustomer ServicePresentation Skills