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Hopeworks · 17 hours ago

Training Room Manager

Newark, NJ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hopeworks is a social enterprise that uses technology, healing, and entrepreneurship to transform lives. The Training Room Manager is responsible for overseeing the day-to-day operations of the training room, supporting and encouraging trainees, and ensuring they are job-ready through guidance and performance assessments.

Non ProfitTrainingWeb Development

Growth Opportunities

Hiring Manager

Daphne Smith

Responsibilities

Supervise the daily activities of young adults Training Room Leads, trainees, and interns

Hold Training Specialists, trainees, and interns accountable to uphold the Hopeworks expectations

Conducts performance evaluations and Job Readiness Assessments (JRA) that are timely and constructive

Provide critical feedback to help trainees become job-ready

Creatively work with trainees to advance them through the curriculum using the “learning to learn” model

Ensure that all trainees receive the training and feedback necessary to become Hopeworks tour guides and representatives

Supervise the Training Room Lead(s) and support them in holding trainees accountable to workplace culture and expectations

Support young adults in preparing for tech-related networking events

Identify and celebrate a trainee of the week, trainee of the month and internship transitions

Complete job readiness assessments with all trainees at least three times, but more as needed, throughout their training room experience

Ensure that young adults receive regular and consistent coaching on both technical and professional skills so that they are ready for professional opportunities post-training

Record all relevant trainee information in Salesforce.com every day, including outcomes as young adults complete sections of the training

Ensure that young adults are managing their daily schedules in collaboration with Career Readiness and Academic Success Coaches

Qualification

G-Suite proficiencyWordPress proficiencyHTML proficiencyTeam managementPhotoshop proficiencyCommunication skillsInterpersonal skillsOrganizational skillsPresentation skills

Required

At least 2 plus years managing/supervising a team of people

Proficient in applications and software such as G-Suite, WordPress, HTML, Photoshop, and Google Applications

The ability to communicate and teach non-technical users is a must

Excellent communication (oral and written), interpersonal, organizational, and presentation skills

Preferred

Is high energy, and would rather spend the day coaching and cheering than sitting in meetings

Is action-oriented, and not satisfied until they have exceeded the goal

Loves interacting with young adults, both to celebrate their successes and to challenge them to improve

Is goal-oriented and tracks and measures progress through measurable outcomes

Is a true cheerleader and coach, able to manage both individual relationships and groups

Open to training in trauma-informed care approaches, which may require shifting previous workforce patterns and perspectives to adapt to a trauma-informed methodology

A natural supporter – eager to jump in and help out wherever it's needed