TGW Logistics · 1 week ago
Field Technician (M/F/D)*
Grand Rapids, MI
Full-time
Onsite
Mid Level
3+ years expTGW Logistics is focused on providing services to their existing customer base through their Lifetime Services team. The Field Service Technician plays a critical role in installing, repairing, and servicing material handling equipment, while also participating in training and customer support initiatives.
LogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
While onsite, review the overall conditions of the customer’s equipment, spare parts inventory, Preventive Maintenance and servicing procedure, training requirements and best practices the customer has developed. Include observations on competency of operating personnel and include recommendations for additional support services in service reports
Submit to the TGW Lifetime Services (LTS) a detailed service report detailing the initial problem, root causes and corrective action undertaken. Escalate through the company chain of command any issues that are restricting your ability to maximize our equipment up time
Participate in the Hotline customer support process for troubleshooting, diagnosis and correction of equipment issues, through phone, VPN or site visit as needed. Be available after normal work hours in the event of an emergency
Conduct the company’s service business in a financially conscientious manner
Qualification
Required
Bachelor or Technical degree in Electrical, Electronic or Controls Engineering or equivalent experience
3-5 years of electro mechanical troubleshooting and repair experience with material handing conveyor and AS/RS experience
Familiar with PLC programming (Allen Bradley, Siemens, Rockwell, Beckhoff)
Troubleshooting experience
Exceptional communication skills, with the ability to give customers confidence in the work being performed
Knowledge of Microsoft Excel, Word, and Outlook
Benefits
Full medical, dental, and vision benefits
401K with company match
Tuition reimbursement
Competitive pay with PTO package offerings
Safety shoe
Protective eyewear
Fitness reimbursement
Company
TGW Logistics
TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
InternetRetailing
2025-08-21
Company data provided by crunchbase