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First New York Federal Credit Union · 6 hours ago

Floating Teller/ MSR

Albany,NY,US

Full-time

Onsite

New Grad, Entry Level

First New York Federal Credit Union is seeking a highly motivated Floating Teller/Member Service Representative to provide exceptional member services. The role involves processing transactions, opening new accounts, and referring loans, while ensuring compliance with regulations and maintaining high service standards.

BankingFinancial Services

Responsibilities

Processes all member transaction requests in a professional, friendly manner with a strong emphasis on accuracy

Follows policies and procedures applicable to the Teller position to maintain compliance with government and credit union regulations, including, but limited to the Bank Secrecy Act

Responsible for the daily opening and closing of their assigned cash box and PC work station, including but not limited to maintaining cash limits with credit union guidelines, maintain proper securing all negotiable instruments (including cash), ensuring that their assigned PC is locked whenever out of their immediate control, balancing their physical cash to the core operating system at the end of the work day, and notifying a supervisor of any and all discrepancies

Maintain cash differences within Credit Union guidelines

Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction

Open new accounts and, through the interview process, cross sell additional products to best benefit the member needs, and meet branch goals

Provide consumer and real estate loan referrals to the Loan Sales team or Branch Management

Disburse Consumer loans

Refer appropriate members to the First New York Retirement and Investment Services Program

Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to shares, consumer loans, and e-services

Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion

Follows policies and procedures applicable to the MSR position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act

Participates in the Sales Incentive Program

Maintains Notary Public designation

Provides quotes on consumer loan payoffs

Handles routine file maintenance on computer system

Performs other duties as may be assigned