Amazon · 23 hours ago
Sr. Product Manager - Technical, CS Intelligence, AWS Specialist and Partner Organization
Mountain View, California, USA
Full-time
Onsite
Senior Level
$174K/yr - $235K/yr
5+ years expAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. As a Senior Product Manager-Technical on the Customer Success Intelligence team, you will architect and drive the development of AWS' next-generation CS intelligence stack and AI-powered agents, transforming customer journeys through intelligent automation and predictive insights.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Architect the vision and roadmap for AWS' unified CS intelligence stack, combining real-time telemetry, predictive analytics, and autonomous agent capabilities
Contribute to the product vision and roadmap for CS agents that support both direct and partner-led customer success motions
Design comprehensive agent systems that transform post-launch customer journeys through intelligent automation and proactive intervention
Define data architecture and governance frameworks that enable secure, scalable intelligence capabilities across AWS services
Develop success metrics to measure agent effectiveness, learning, and business impact across direct and partner-led engagements
Contribute to delivery of AI initiatives by writing clear Business Requirement Documents (BRDs), PRFAQs, user stories, and acceptance criteria
Manage dependencies and unblock your team in a matrixed operating model by tracking dependencies, risks, and go/no-go decisions to ensure timely feature releases
Oversee post-launch outcomes by conducting A/B experiments at scale, surfacing adoption gaps, and driving corrective measures
Design and deploy feedback mechanisms that enable continuous learning and optimization across agent workflows
Lead agent pilots and testing programs to validate effectiveness and scalability
Collaborate with engineering and other AWS teams to align on agent architecture and integration approach
Drive alignment on integration approaches with existing AWS systems while maintaining enterprise-grade security standards
Conduct Voice of the Customer activities through interviews, focus groups, and surveys to capture field/account team/partner inputs and validate prototypes
Communicate regularly on status & progress through written briefings, demos, and stakeholder reviews; help develop training materials and release notes to support adoption
Qualification
Required
5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
Deep understanding of large language models, agent architectures, and modern AI/ML frameworks
Proven track record designing and implementing data platforms that enable automated workflows
Strong technical background in computer science, ML/AI, or related field
Experience delivering complex technical initiatives in enterprise environments
Preferred
Experience developing, deploying and managing AI products at scale
Knowledge of AWS or cloud technologies
Experience developing unified intelligence platforms that serve diverse stakeholders
MBA or equivalent experience in technical product strategy
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase