PAM Health · 2 days ago
Director of Strategy and Integration | Henderson
US-NV-Henderson
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expPAM Health is a company providing specialty healthcare services across multiple locations in the United States. The Director of Strategy and Integration is responsible for directing referral development efforts, overseeing the admissions process, and implementing initiatives to achieve organizational goals.
Health CareHospitalMedicalTherapeutics
Responsibilities
Demonstrates the ability to lead and motivate staff (Clinical Navigators, Physician Navigators & Admissions Manager) to achieve organizational goals
Serves as the primary liaison for referral sources and for physicians. Assists in the development of market specific strategies to support strategic plans and goals
Monitors daily, weekly, monthly and year-to-date trends (referral patterns from physicians, facilities and acute care discharge planners), stays abreast of market competition and adjusts case finding strategies to maximize staff resources and facilitate patient admissions. Provides monthly updates and communicates regularly with management to ensure strategies align with system goals
Conducts needs assessment surveys with key stakeholders (community, patients, families, physicians, referral sources and PAM Health Board) to identify service needs and opportunities for program development. Documents feedback on Upshot
Sets expectations for staff to offer exemplary customer service
Develops and coordinates initial and ongoing sales training for Clinical Navigators and Physician Navigators to effectively transfer learning objectives and ensure a high level of customer service and satisfaction with referral sources
Conducts bi-weekly marketing meetings with Clinical Navigators and Physician Navigators to ascertain market trends and evaluate key initiatives
Provides direct and/or indirect supervision, coaching, counseling, and performance appraisal for Clinical Navigators, Physician Navigators and Admissions Manager. Trains staffs to be effective in presentation, tours, and community outreach as needs are identified. Also provides back-up for Physician Navigators and Clinical Navigators as necessary
Provides in-service training and consultation to system staff on marketing efforts upon request
Communicates continually with management about marketing-related needs and activities
Directs facility marketing initiatives and referral finding strategies. Works collaboratively with Admissions to facilitate the referral process. Assists in providing options to referral sources for all denials. Assures all processes are followed according to plan and reports are filed in a timely manner
Demonstrates understanding of service offerings and facility capabilities and limitations; demonstrates an understanding of competitors’ services and compares and contrasts those with related PAM Health products and services
Trains staffs to be effective in presentation, tours, and community outreach as needs are identified
Provides regular and timely information about PAM Health services to referral sources and the community through in person visits, presentations, tours, conferences and health screenings
Responds to and coordinates Navigators’ requests for in-service presentations to key referral or community groups and involves facility staff in making presentations in their areas of expertise
Insures that staff responds to inquiries made directly to the facility in a courteous and timely manner and facilitates follow-up by the appropriate liaison
Coordinates facility based in-services and events for referral source and community groups within time frames outlined in the marketing plan in a professional and courteous manner
Coordinates facility tours, involving facility staff and Navigators, as appropriate, according to the tour protocol, in a professional and courteous manner
Identifies opportunities for development of new services and program offerings, including new locations. Conducts market research to determine program feasibility
Understands basic business principles (e.g., profit/loss, cost benefit, general finance, and return on investment). Assists with feasibility studies and program development activities as requested
Identifies and implements marketing and staff education strategies and plans for approved new programs. Assesses effectiveness of such plans and modifies plans as necessary
Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
Coaches, evaluates, develops, and inspires staff. Sets expectations. Recognizes achievements. Effectively manages conflict. Aligns dept. goals with company goals. Provides feedback, group leadership. Delegates appropriately. Evaluations completed on time
Demonstrates accountability and sound judgment in managing company resources. Appropriate understanding of confidentiality and company values. Adheres to and supports company policies, procedures and safety guidelines
Identifies problems, involves others in seeking solutions. Conducts appropriate analysis. Searches for best solutions. Effectively and efficiently implements appropriate response to correct problem. Responds promptly and effectively to new challenges
Makes clear, consistent decisions. Acts with integrity in all decisions. Distinguishes relevant from irrelevant information. Makes timely, appropriate decisions
Understands company vision and aligns priorities accordingly. Measures outcomes. Uses feedback to redirect as required. Evaluates alternatives. Appropriately organizes complex issues to desirable resolution
Connects with peers, subordinate employees and all customers. Actively listens. Clearly and effectively shares information. Demonstrates effective oral and written communication skills. Negotiates effectively
Strives for efficient, effective, high quality performance in self and the department. Delivers timely and accurate results. Resilient when responding to matters that are challenging. Takes initiative to make improvements
Motivates others. Accepts responsibility. Maintains high morale in department. Develops trust and credibility. Expects honest and ethical behavior of self and staff
Encourages cooperation and collaboration. Builds effective teams. Works in partnership with others. Is flexible. Responsive to the needs of others
Maintains up-to-date skills through involvement with professional organizations or continuing education
Maintains the highest level of customer service via courtesy, compassion and positive communication
Promotes the Mission and Vision of PAM Health within the work environment and the community
Respects dignity and confidentiality by adherence to all applicable policies and procedures
Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
Participates in OSHA required training
Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
Reports unsafe practices to management
Knows own role in case of an emergency
Qualification
Required
Must possess a baccalaureate degree from an accredited college or university
Minimum of five years progressive experience in healthcare sales/marketing
Previous management experience helpful
Team player with effective coaching and training skills to lead and motivate staff
Strong interpersonal skills; proven relationship management skills with physicians, staff and referral sources
Good written and verbal communication skills, with experience utilizing MS Word, MS Excel and PowerPoint software programs
Effective decision-making skills; ability to understand and produce usable data for marketing response to community needs
Aptitude to learn and understand PAM Health's service offerings, programs and data management tools for positioning system services
Effective problem-solver with ability to think outside the box to find solutions for customers
Ability to work in an unstructured setting
Self-motivated
Experience or aptitude to learn and understand PPS guidelines for reimbursement and marketing purposes
Benefits
Medical Benefits: EPO/HDHP/HSA options; including prescription coverage, RX ‘n go, and Teladoc
Comprehensive dental and vision
Employee Assistance Program, including counseling, legal, and financial services
Flexible spending (FSA) and health savings (HAS) accounts
Life and Disability insurance benefits
Education/In-Service Opportunities including continuing education and tuition services
Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
Personal Travel Discounts
401(k) plans and discretionary employer match
Generous Paid Benefit Time
Company
PAM Health
PAM Health treats amputation, brain injury, lymphedema, and neurological disorders.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Misitano
Founder And CEO
Brian Lidiak
Chief Executive Officer
Recent News
2025-11-10
Company data provided by crunchbase