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Bay State Milling Company · 3 hours ago

IT Technology Support Specialist

Quincy, Massachusetts, United States

Full-time

Onsite

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

Bay State Milling Company is seeking an IT Technology Support Specialist to ensure the smooth operation of IT systems and provide exceptional technical support to end-users. The role involves troubleshooting hardware and software issues, managing support tickets, and assisting with the deployment and maintenance of technology solutions across the organization.

BakeryFood Processing

H1B Sponsor Likely

Responsibilities

Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals

Respond to and resolve help desk tickets in a timely and professional manner

Install, configure, and maintain hardware and software systems

Assist with onboarding and offboarding of employees, including provisioning and deprovisioning of accounts and devices

Support remote users with VPN, Microsoft environments, and collaboration tools

Maintain accurate documentation of support procedures, asset inventory, and user guides

Collaborate with IT team members on projects, upgrades, and system improvements

Ensure compliance with IT policies, security standards, and data protection protocols

Escalate complex issues to appropriate internal or external resources when necessary

Qualification

Technical support experienceIT certificationsProficiency with WindowsTicketing systemsCybersecurityCommunication skillsProblem solving abilitiesOrganizational skillsSelf-motivatedTeam collaboration

Required

Excellent communication and customer service skills

Interest in technology, a desire to learn and question, analytical mind for further responsibilities and growth

Solid organizational skills and focus on accuracy and attention to detail

Strong problem solving and troubleshooting abilities

Self-motivated with the ability to work independently and in a team environment

Excellent written and oral communication skills

Ability and willingness to document work, processes, procedures, or work instructions

Work with a team to achieve timely resolution of all production issues meeting or exceeding Service Level Agreement

Flexible schedule to support after hours support and maintenance as needed

Ability to lift and move equipment up to 40 lbs

2+ years of experience in a technical support or help desk role

IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)

Experience with ticketing systems (e.g., ServiceNow, FreshDesk, Zendesk)

Knowledge of cybersecurity best practices and data privacy practices

Proficiency with Windows, Microsoft 365, Azure, Intune, and common business applications

Familiarity with networking concepts, Active Directory, and using remote support tools and users effectively

Company

Bay State Milling Company

Since, 1899, Bay State Milling has proudly provided exceptional quality flour and plant-based ingredients to the grain-based foods industry.

Founded in 1899

Quincy, Massachusetts, USA

201-500 employees

https://www.baystatemilling.com/

H1B Sponsorship

Bay State Milling Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (3)

2021 (2)

2020 (1)