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First Peoples Bank · 5 days ago

Branch Manager - Senoia Branch

8060 Wells Street, Senoia, GA, USA

Full-time

Onsite

Entry, Mid Level

1+ years exp

First Peoples Bank is seeking a Branch Manager for their Senoia location. The role involves overseeing the daily operations of the branch, including staff management, customer service, and business development while ensuring a positive work environment and compliance with banking regulations.

BankingFinanceFinancial Services

Responsibilities

Demonstrates knowledge and confidence when discussing the bank's products with new and existing customers. Able to coach and motivate staff retail staff as it relates to making product and service recommendations and referrals

Develops a culture within the branch in which the importance of producing quality work, providing excellent customer service, and promoting teamwork and positive interactions within the branch and with other departments of the bank is understood

Manages, coaches, directs and motivates every branch team member to promote service excellence and maximize opportunities to broaden customer relationships through active listening, anticipating needs, and recommending the most appropriate solutions to help customers achieve their goals

Understands teller processes and software, oversees and/or reviews and approves vault management and cash orders for the branch, able to operate and troubleshoot the teller recycler,currency counter, teller capture, and other equipment. Able to assist with teller balancing issues and proof corrections

Accepts loan requests, produces credit memos, and finalizes loan approvals in accordance with bank policy. Maintains a loan portfolio and follows-up as needed with collection efforts and clearing documentation and financial exceptions

Resolves customer issues and/or complaints in a way that is fair to the customer, shareholders, and employees of the bank. Escalates issues to senior management as needed

Demonstrates willingness and enthusiasm in representing the bank externally within the community,including functions that take place on the weekends and hours when the bank is closed

Participates in the interviewing, hiring, training, annual evaluations, salary recommendations, and disciplinary actions of employees as required. Manages and verifies time cards, missed punches, and time off requests for the department

Creates and communicates schedule and work assignments for the branch including openers and closers for each day and Saturday staffing of officers and front-line personnel in a timely manner

Completes daily NSF decisions for the branch, reviews daily and monthly reports related to teller balancing, overdraft accounts, and dormant accounts and takes action as needed, audits debit cardstock at least monthly and orders new stock as needed

Maintains inventory of supplies for the branch. Ensures appropriate lead times for custom items and forms. Approves all items ordered within different websites including Quill, Staples, and Amazon Business

Works closely with Bank Security Officer to ensure a safe and secure environment within the branch, from staff greeting and eye contact, to confirming adherence to all established opening and closing procedures and other security guidelines for the branch and completes branch security testing on at least a quarterly basis. Maintains keys and combinations for the branch under dual control and logs and assigns to new users as needed

Comply with all Bank policy, procedures, governing laws, rules, and regulations to include, but are not limited, to BSA, CIP, OFAC and Fair Lending

Complete all assigned training in a timely manner

Other duties as assigned

Qualification

Customer serviceMicrosoft OfficeSupervisory skillsProblem-solvingCommunication skillsOrganizational skillsMulti-taskingAttention to detailTeam collaborationPositive attitude