Trane Technologies · 5 days ago
Technical Account Manager
United States
Full-time
Remote
Entry, Mid Level
$72K/yr - $82K/yr
2+ years expTrane Technologies is committed to creating innovative climate solutions for a sustainable world. They are seeking a Technical Account Manager who will build and maintain strong client relationships, provide technical expertise, and ensure the successful implementation of their products. This role is pivotal in driving customer success and empowering clients to maximize the value of Nuvolo products and services.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Serve as the main point of contact for your clients. Develop and maintain long-term business relationships
Understand clients' technical requirements and objectives, and provide solutions and recommendations accordingly
Lead minor development efforts for enhancements enabling the customer experience as needed
Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement
Troubleshoot and support the timely resolution of support cases, configuration review and project related requirements
Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services. Working directly with Product Engineering for escalated issues
Stay up to date with industry trends, technologies, and best practices to provide valuable insights and solutions to clients
Prepare and present reports and updates to internal stakeholders and clients as needed
Qualification
Required
Bachelor's degree in a relevant field such as Computer Science or Engineering
2+ years working as a Developer in ServiceNow
OR 3+ years writing and debugging in JavaScript within the last 3 to 5 years
Exceptional customer service, account management and interpersonal skills
Proven track record of managing and resolving customer issues; solution design, development and implementation of enhancements
Understanding of ServiceNow Best Practices around Scripting and technical configurations
Client-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs
Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs
Fundamental understanding of Change Management, Incident Management and CMDB (CI's, CMDB Architecture)
Business Application Development (Scoped application development)
Table/Form/List Configuration and Customizations
Strong technical background and understanding of software and hardware systems
Ability to effectively manage multiple clients and projects simultaneously
Strong problem-solving skills and ability to think analytically and creatively
Self-motivated and proactive, with a strong sense of accountability and ownership
Preferred
ServiceNow Certified System Admin (CSA)
ServiceNow Certified Application Dev (CAD)
Experience ServiceNow scoped applications
Experience in the IWMS space
Benefits
Health insurance
Holistic wellness programs
Family building benefits
Fertility coverage
Adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
Paid time off, including in support of volunteer and parental leave needs
Educational and training opportunities through company programs
Tuition assistance
Student debt support
Company
Trane Technologies
Trane Technologies develops energy efficient indoor environments for commercial and residential applications.
10001+ employees
H1B Sponsorship
Trane Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (48)
2023 (28)
2022 (41)
2021 (33)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-03-17IPO
Leadership Team
David Regnery
Chief Executive Officer
Victoria Lazar
SVP, General Counsel and Corporate Secretary
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase