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Daimler Truck North America · 1 month ago

Lead Product Owner – Salesforce

Charlotte, NC US

Full-time

Hybrid

Senior Level, Lead/Staff

3+ years exp

Daimler Truck North America is seeking a dynamic Senior Product Owner – Salesforce to shape and scale the digital customer experience across a global enterprise. The role involves leading the vision, strategy, and execution of Salesforce solutions that enhance customer engagement and support internal teams to succeed.

LogisticsManufacturingTransportation

Comp. & Benefits

No H1B

Responsibilities

Serve as the strategic owner of Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud) – driving adoption, innovation, and continuous improvement

Lead digital customer journey strategies, ensuring a seamless experience across B2C, B2E, and B2D environments

Translate business objectives into actionable product roadmaps, managing backlogs, user stories, and acceptance criteria

Partner with cross-functional teams (engineering, design, operations, compliance, sales, marketing) to deliver high-value solutions in Agile/Scrum environments

Oversee data governance, platform security, and compliance, ensuring Salesforce is both trusted and scalable

Guide release management and UAT to deliver high-quality enhancements and drive platform adoption

Leverage deep Salesforce knowledge to evaluate third-party integrations, APIs, and AppExchange solutions

Be a trusted advisor and platform advocate, ensuring stakeholders gain maximum value from Salesforce investments

Lead and mentor Junior Salesforce Product Owner(s), driving their growth, aligning goals, and guiding strategy, priorities, and execution

Develop new Salesforce use cases to enhance digitalization, harmonize systems, and drive greater efficiency across business processes

Qualification

Salesforce expertiseSales CloudService CloudExperience CloudProduct ownershipRelease managementData governanceCross-functional leadershipAgile/ScrumUATFinancial Services experienceAPIsAppExchange solutionsMentoringProject management

Required

Bachelor's degree in Business, Information Systems, Computer Science, or related field (or 8+ years of relevant experience in lieu of a degree)

3+ years of experience in Salesforce product ownership or platform management, ideally in complex enterprise environments

Proven ability to lead cross-functional teams, influence senior stakeholders, and deliver results in dynamic organizations

Salesforce expertise: strong understanding of platform architecture, capabilities, and limitations

Hands-on experience with Sales Cloud, Service Cloud, and/or Experience Cloud; experience with Auto Cloud is a plus

Knowledge of release management, UAT, data governance, and compliance frameworks

Preferred

Salesforce certifications (e.g., Administrator, Platform App Builder, Sales Cloud Consultant)

Practical and meaningful experience in Financial Services disciplines such as Sales, Operations, Credit, Information Technology, or Marketing, showcasing a holistic understanding of business functions and strategic objectives

Demonstrated project management expertise, encompassing the ability to coordinate cross-functional teams, manage project timelines and deliverables, and ensure successful execution of initiatives through effective planning and oversight

Benefits

Annual bonus program

401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age

Starting at 4 weeks paid vacation

13+ calendar holidays

8 weeks paid parental leave

Employee assistance program

Comprehensive healthcare plans and wellness programs

Onsite fitness (at some locations)

Tuition assistance

Volunteer paid time off

Short-term and long-term disability plans

Company

Daimler Truck North America

Glassdoor4.0

Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles.

Founded in 1940

Portland, Oregon, USA

10001+ employees