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Chase · 15 hours ago

Technology Support Lead - Client Resiliency

10410 Highland Manor Dr, Tampa, FL, 33610, US

Full-time

Onsite

Senior Level

5+ years exp

Chase is one of the oldest financial institutions, providing innovative financial solutions globally. The Technology Support Lead will ensure operational stability, availability, and performance of production services while providing technical guidance and support to business and technical teams.

BankingFinancial Services

Responsibilities

Regularly provides technical guidance and direction to support the business and its technical teams

Provide technical support for customers post-sales processes and provide developers with customers’ feedback

Report on multiple product performances using service level agreements as basis

Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

Liaise with the sales department and product teams to ensure new products and current concerns are being addressed

Serves as a function-wide subject matter expert in one or more areas of focus

Influences peers and project decision-makers to consider the use and application of leading-edge technologies

Adds to the team culture of diversity, opportunity, inclusion, and respect

Qualification

Troubleshooting IT servicesDigital technologiesData analysisPayment process knowledgePowerPoint presentationsAnalytical skillsTechnical translationFollow-up skillsVerbal communicationWritten communicationProblem-solving skills

Required

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Solid technical background with hands on experience in digital technologies

Excellent verbal and written communication skills required for client and partner conversations

Strong analytical and problem-solving skills to assist in troubleshooting

Ability to translate technical aspects to non-technical audiences

Strong follow up skills for tracking and remediation of identified actions with a solution focus

Preferred

Experience with Grafana, Geneos and Splunk and the data analysis of the outputs

Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX processing, Wires, Push to Card, eWallet, and JPM Coin

Intermediate knowledge and use of PowerPoint for client facing presentations