JLL · 4 days ago
Operations Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
$160K/yr - $180K/yr
5+ years expJLL empowers you to shape a brighter way in the real estate sector. As Operations Director, Data Centers, you will provide leadership in critical environments management, ensuring client service and operational excellence while managing a team and client relationships.
CommercialReal Estate
No H1B
Responsibilities
Direct all engineering service management activities, maintaining contract compliance, customer service excellence, and performance benchmarks across the portfolio
Manage and deliver client reporting, ensuring all contractual requirements and KPIs are met
Monitor and achieve compensation targets—including performance incentives—relative to the Corporate Real Estate Performance Plan and contract objectives
Lead the day-to-day performance and development of your team, ensuring delivery of services within JLL and client service levels, processes, and procedures
Continually review and analyze portfolio metrics through client and JLL analytics, ensuring optimization against goal parameters
Measure, track, and report cost savings and value-add contributions to executive leadership
Support strategic planning, interfacing with the Account Director to drive new portfolio and cost-saving opportunities
Develop and nurture collaborative relationships with stakeholders, supporting our inclusive and empowering team culture
Oversee accurate, timely use of client and JLL management tools and support implementation of training and process adherence initiatives
Qualification
Required
Minimum 5 years' operational experience, leading teams within data center environments
Demonstrated management and leadership skills, with a strong record in both people and client relationship management
Strong oral, written, negotiation, and analytical skills, with effective communication across functions and geographies
Ability to think strategically and develop actionable alternatives to drive operational improvements
Strong analytical capacity for evaluating complex situations and implementing solutions
Proven organization and resource management skills to maximize productivity
Demonstrated judgment, crisis management, and problem-solving abilities
Proficiency with critical systems, such as UPS, generators, ATS, power distribution, life safety, and building management systems
Extensive commercial facility knowledge, including electrical, mechanical, and plumbing, with a strong critical environment background
Preferred
Technical proficiency in computerized maintenance management systems (CMMS), Microsoft Office Suite, PowerPoint, Visio, and Outlook
Experience in the development and oversight of critical infrastructure projects, from planning through commissioning and close-out
Ability to lead communications during high-stakes emergencies, including root cause analysis and action planning
Experience in succession planning, team onboarding/offboarding, and employee development programs
Track record of delivering excellent internal and external customer service
Prior experience in supplier and contract management within data center or critical environment settings
Commitment to fostering a culture of inclusivity, wellbeing, and team empowerment
Familiarity with compliance requirements at local, state, and national levels, alongside specific client standards
Advanced capability to use reporting tools such as SharePoint, Tracker, E1, Corrigo, or Clarify
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
John Gates
CEO, Leasing Advisory, Americas
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase