SnapCode Inc · 3 weeks ago
DOAS Senior System Analyst
Suite 1804 West Tower, GA
Full-time
Onsite
Senior Level, Lead/Staff
$0/hr - $40/hr
10+ years expSnapCode Inc is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.
Information Technology & Services
Responsibilities
Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems
Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution
Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems
Recommend and implement solutions to improve efficiency and reliability
Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing
Qualification
Required
10+ years of IT experience
Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments
Configuration of Windows Infrastructure via Group Policy and/or scripts
Adept at using Powershell to automate and execute tasks
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently
Experience in coordinating with third-party technical support vendors
Proficiency in creating and maintaining technical documentation
Track record of continuous learning and adapting to new technologies
Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences
Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes
Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment
Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met
Preferred
Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus
Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable
Solid understanding of IT service management and ITIL best practices is a plus
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase