Thales · 14 hours ago
Service Desk Technician
Irvine, CA
Contract
Hybrid
Entry Level
$42/hr - $42/hr
1+ years expThales is a global technology leader investing in digital and deep tech innovations. The Service Desk Technician provides Level 1 & 2 support for IS/IT tools and systems, ensuring smooth operations and exceptional customer service for users.
AerospaceCyber SecurityIndustrial ManufacturingMilitaryRemote SensingSecurityTransportation
Responsibilities
Serve as first and second-level support for workstations and laptops
Take incoming calls during business hours and participate in on-call rotation
Document all interactions in ServiceNow, monitor ticket queues, and escalate as needed
Troubleshoot software/hardware issues via phone, email, chat, and remote tools
Maintain technician and end-user knowledge base; participate in training programs
Interact with external vendors and support project managers
Maintain organized IT workspace following Lean processes
Travel to other site locations as required
Qualification
Required
Associate's degree in relevant technologies with 1–3 years of experience
Basic understanding of IT enterprise infrastructure (networks, systems, telephony, storage)
Formal Windows training and certifications preferred
PC hardware troubleshooting and repair skills
Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP, VPN, and remote access tools
Proficiency with Windows 10/11 and Microsoft Office
1–2 years of experience using ServiceNow ticketing system
Ability to prioritize tasks, work independently, and react to high-priority issues
Strong organizational, documentation, and communication skills
Ability to travel up to 20% annually (local and occasional domestic/international)
Preferred
Bachelor's degree in relevant technologies
Experience in agile operations and Microsoft 365 environments (Teams, SharePoint, Exchange Online)
Microsoft certifications (MCSE, MCSA, MTA) and ITIL certification
Certifications in Windows and Linux system management
Experience working with ServiceNow
Company
Thales
Thales (Euronext Paris: HO) is a global leader in advanced technologies for the Defence, Aerospace, and Cyber & Digital sectors.
10001+ employees
H1B Sponsorship
Thales has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$533.58MKey Investors
European Investment Bank
2025-09-17Post Ipo Debt· $533.58M
1999-04-01IPO
Leadership Team
Abdelhafid Mordi
Chairman & CEO Thales Emarat Technologies
Emily Tan
CEO, Thales Solutions Asia Pte Ltd and Country Director, Thales in Singapore
Recent News
Company data provided by crunchbase