Catalyst Family · 6 hours ago
IT Technician
Irvine, CA 92614, USA
Full-time
Onsite
Entry Level
$21.41/hr - $32.11/hr
1+ years expCatalyst Family is seeking an IT Technician to support the region in installing and maintaining PCs, hardware, and software. The role involves providing IT support to users, troubleshooting network issues, and maintaining documentation for service calls.
Child CareEducationNon Profit
Responsibilities
Install, support, and maintain PC hardware including: desktops, laptops, monitors, printers, and audiovisual equipment
Install, support and maintain PC applications in a Windows 10/11 Hybrid AzureAD/Entra environment. Software includes Office 365, Adobe Applications, TeamViewer
Install, support, and maintain iOS devices (iPhone 8/13/14/15, iPad 6 Gen and up). Management of iOS devices through JAMF MDM solution
Troubleshooting of small-scale network environments, resolving issues with routers, switches, modems, MFP copiers, etc
Maintain proper documentation, as required by the leadership of Corporate IT, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation
Provide IT support to users within the office and at off-site locations remotely and in person
Interact with users and staff at the technical level, as required
Carry out special tasks at Management's direction
Support of helpdesk for appropriate level requests
Assist in planning IT budget needs
Perform other duties as assigned
Qualification
Required
High School Diploma
1-3 years' experience as a help desk or desktop support technician
Preferred
AA degree in IT or related field
IT Certification
Benefits
Medical, Dental, and Vision Benefits
Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) employer paid coverage
401(k) Retirement plan and Employee Assistance Program (EAP)
Personal Health Advocate
Paid vacation, sick time, and holidays
Education Reimbursement Program
Commuter pre-tax benefit
Discounted childcare
Access to the Calm app
Tickets at Work employee discounts
Be constantly in a learning and growth process with training and professional growth advisory
Company
Catalyst Family
Since 1975, Catalyst Family Inc.
1001-5000 employees
H1B Sponsorship
Catalyst Family has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Eva Schulte
Chief Operating Officer
Company data provided by crunchbase