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Back on My Feet · 1 day ago

Program Manager

Indianapolis, IN

Full-time

Onsite

Mid, Senior Level

4+ years exp

Back on My Feet is an organization dedicated to helping members obtain and sustain employment and housing. The Program Manager will ensure effective program implementation, manage volunteer engagement, and develop partnerships to support members in their journey toward self-sufficiency.

Non-profit Organization Management

Comp. & Benefits

Hiring Manager

Illah Schalles

Responsibilities

Ensure the robust and impactful implementation of the Back on My Feet program aligned with the organization mission, vision, and core values

Execute on growth strategy to grow the Back on My Feet program in Indianapolis and surrounding areas through new facility partners, deeper impact with current partners, and effective utilization of volunteer support/engagement

Responsible for the implementation and oversight of robust volunteer programs and services, consisting of individual and corporate volunteers, for the purpose of driving sustainable growth and exceeding engagement and employment targets

Recruit, train, manage, and retain volunteers to execute local program initiatives and exceed goals

Collaborate with centralized staff to ensure volunteers receive appropriate orientation and onboarding and understand and adhere to Back on My Feet policies and procedures

Identify and fill ongoing volunteer needs, including ongoing volunteer recruitment and community awareness

Ensure that volunteers have a shared understanding of the organization’s vision and goals as well as their opportunity to create impact as volunteers

Partnerships: build and maintain effective relationships with facility partners, referral partners (e.g., for training, education, additional workforce development, and/or other resources members would benefit from), employment partners, and BoMF corporate partners as appropriate

Ensure the execution of consistent/ongoing member recruitment and onboarding activities at referral partner facilities to maintain and grow member pipeline to meet and exceed our goals

Successfully execute Back on My Feet’s Next Steps program, which includes workshops on financial literacy and employment preparation and coordination of employment services, including both direct support to members and volunteer assistance with job searching and application processes, interview preparation, referrals to employment partners, assistance in identifying and navigating housing resources, and financial aid

Ensure complete and timely tracking of all data in Salesforce

Proactively collaborate with BoMF central staff to document member and volunteer stories to highlight the impact of the program

Serve as a role model in exemplifying the organization’s Core Values

Oversee management of gear and inventory as needed, along with other administrative tasks

Collaborate with other Back on My Feet staff and volunteers to identify and execute events geared toward community awareness and member, volunteer, and/or donor engagement

Perform other duties as assigned

Qualification

Volunteer managementSalesforceCRM softwareCommunication skillsHomelessnessMicrosoft OfficeSlackAsana

Required

Bachelor's degree, OR equivalent combination of education, training, and 4+ years of relevant work experience

Ability to communicate effectively with diverse populations

Strong written and verbal communication skills, including excellent public presentation skills

Willingness/ability to travel to multiple locations in Indianapolis and surrounding areas

Ability to adhere to unconventional work schedule (e.g. morning circle-ups, starting between 5:00am & 5:30am; occasional evening and weekend programmatic activities)

Proficiency with technology required, including CRM or case management software (Salesforce experience preferred), Slack, Asana, Microsoft Office

High-energy, results oriented individual who is able to adapt quickly to a fast-paced, changing environment

Leader that is driven to contribute to overarching organizational goals

Proactive, assertive, and hands-on individual who is self-motivated and autonomous

Able to quickly assess the inner workings of a national nonprofit structure with the purpose of driving continual improvement in organizational effectiveness and efficiency

Unquestionable integrity and highest ethical standards

Able to work effectively with diverse groups of people from a variety of backgrounds and embrace working across lines of difference

Can build trust and establish effective work relationships at all levels of the organization