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WK Kellogg Co · 10 hours ago

Sr Analyst, Customer

Texas, United States

Full-time

Hybrid

Mid, Senior Level

$84K/yr - $105K/yr

WK Kellogg Co is dedicated to creating joy and connection through nutritious foods and social connectivity. They are seeking a Senior Customer Analyst to analyze sales data, identify performance trends, and manage customer-facing initiatives to drive results across key accounts.

Food and BeverageWellness

Responsibilities

Account analytics- Acts as the account’s go-to analytics resource, evaluating multiple data sources (e.g. Nielsen/Circana data) and building analytical tools/ models around areas such as pricing and promotion

Provides fact-based insights to help Identify key distribution, pricing and placement opportunities that can grow the business

Accesses, analyzes, and interprets business indicators including shipments, consumption, shopper trends, inventory, pricing, key performance indicators (KPIs) as they pertain to categories/brands and their impact on the markets

Tracks key performance metrics like Sales Growth and Share against key benchmarks, while keeping up with weekly, monthly and ad-hoc deliverables

Relationship Management- Works closely with Account Executives, Sales Director and Category Management to review business trends and provide input on opportunities to improve share, profit and gross sales volume

Project Management- Executes projects and activities in a timely fashion on respective WK Kellogg categories/ brands and their impact at a market level; Supports account leadership with project coordination, content development, and analysis

Support HEB National Account Executive and WK Retail Teams- working closely with National Account Executive to provide promotional information for the Retail Team to execute. You will also provide internal & external data/reporting to the NAE & Retail Team to analyze progress of key initiatives

Analyzing Data-You’ll be the team’s primary analytic resource, evaluating shipment data, sales performance, promotional effectiveness, and customer trends across key accounts. We’re looking to you to provide data-driven recommendations to optimize and grow the business

Providing Insights-As the expert on our sales metrics, inventory and market share metrics, you will work closely with the cross functional team to review business trends and provide your input on opportunities to improve profit and gross sales volume

Executing Customer-Facing Initiatives-You’ll lead the coordination and execution of in-store display programs and new item setups across key accounts. This includes working closely with account managers, retailers, and internal teams to ensure flawless implementation aligns with customer, brand and promotional strategies. Your attention to detail and proactive communication will help drive visibility, trial, and incremental sales, while ensuring a seamless experience for both customers and retail partners

Maximize Business Processes-Develop and maintain dashboards and reports to monitor KPIs and business metrics. Partner with account managers and cross-functional teams to support strategic initiatives and business planning, while keeping up ad-hoc deliverables

Qualification

Data AnalysisMicrosoft ExcelRetailer Data ExperienceTechnical Ability in TPMSAPCircana ExperienceProject ManagementCommunication Skills

Required

Bachelor's degree or equivalent experience

Proficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentations

Excellent communication skills with the ability to translate complex data into clear, actionable insights

Experience working with retailer data and ability to learn new systems quickly

Ability to thrive in a fast-paced, collaborative environment

Preferred

Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, both verbally and in writing

Experience supporting HEB or similar value retailers

Understanding of promotional methodology and management across retailers

Previous sales and/or analytical experience

Technical ability in TPM

Experience working with Circana, Business Warehouse Reporting, SAP

Firm understanding of promotional methodology and management