Sunrise Systems, Inc. ยท 7 hours ago
IT Support Specialist
United States
Contract
Remote
Entry, Mid Level
2+ years expSunrise Systems, Inc. is seeking an IT Support Specialist to execute field action remediation, including deploying software and firmware remotely. The role requires maintaining accurate service records and documentation while working closely with advanced support specialists and customers.
Information Technology & Services
Hiring Manager
Ashwini M
Responsibilities
Builds effective working relationships across functions and locations
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness
Follows procedures and processes in an FDA regulated environment
May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
Develops and updates process documentation
May assist to train peers
Qualification
Required
Application Deployment
Application Server Software
Application Troubleshooting
Basic troubleshooting skills
Microsoft Windows
Network Troubleshooting
Remote Access Solutions
Remote Access Technologies
Remote Administration
Remote Desktop Protocol (RDP)
Software Deployments
Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities
Requires experience working with customers
Maintains accurate records and documentation on service tickets
Completes service documentation as required. Interface and work closely with advanced support specialists as required
Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred
Builds effective working relationships across functions and locations
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness
Follows procedures and processes in an FDA regulated environment
May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
Develops and updates process documentation
May assist to train peers
Computer Science, Technology or Healthcare related or equivalent work experience
2-3 years proven applied experience
Goal and action oriented
Read, write, speak English language; English proficient
Strong analytical skills to troubleshoot problems using logical/analytical methods
Application/software packaging and deployment; desktop and system support services
Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar
Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting
Minimum Education: HS Diploma
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
H1B Sponsorship
Sunrise Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
Company data provided by crunchbase