Wolters Kluwer · 20 hours ago
Content Management Associate
USA - Kennesaw, GA
Full-time
Hybrid
Entry Level
$25K/yr - $41K/yr
1+ years expWolters Kluwer is a global leader in information services and solutions, and they are seeking a Content Management Associate. The role involves managing customer requests, designing new forms for tax software, and ensuring compliance with federal and state specifications while providing quality assurance for forms.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Learns full line of ATX and TaxWise products including features, benefits, intended use, value proposition, and competitive position in order to effectively serve clients by attending and engaging fully in product training sessions; researching and learning how the products fit into customers' processes and contribute to their business performance; and developing awareness and basic knowledge of other WK products within separate divisions
Designs new forms for Wolters Kluwer tax software based on agency additions by using spreadsheet like tools to develop forms; ensuring consistency of content with federal, state and local tax forms and specifications; determining form layout, font, and other characteristics; determining size and arrangement of material and copy; ensuring printed form aligns with agency specifications; and maintaining archives of previous work
Identifies and implements changes to existing forms by analyzing form design requirements and detailed specifications; comparing the current and prior year forms to identify differences; researching federal, state and local websites and specifications; generating barcodes for forms according to government specifications; and revising forms per standards and specifications
Serves as liaison between developers and regulatory agencies by logging developer questions in division database; researching developer questions; contacting regulatory agencies to obtain answers to more complex questions; identifying and obtaining new forms for incorporation into Wolters Kluwer software; entering detailed regulatory responses in a database; and communicating findings and results to the development team
Provides quality assurance by reviewing and verifying forms; comparing new forms to existing forms to identify errors; reviewing form revision dates to verify revisions are current; proofreading forms; resolving errors or issues with forms; identifying and communicating system bugs; and testing forms to ensure correct design
Secures approval from federal or state agencies for the reproduction of forms for incorporation into tax software by compiling form packets for submission to approving agencies; generating blank forms or completing forms for submission; mailing, emailing, or faxing forms to various agencies; following up with the agency
Manages time and resources effectively, responsible, and goal oriented. Communicates with Leadership and collaborate with colleagues to exchange information. Performs other duties as requested by Manager or Leadership Team
Qualification
Required
Minimum Education: High school diploma or GED
Minimum Experience: at least 1 year of general office experience (onsite) and at least 1 year of previous experience working in a fully remote (working from home) environment
Ability to type 35 wpm with a high degree of accuracy
Experience working in a team environment
Basic office and organizational skills
Strong decision-making skills and the ability to work under deadlines
Ability to manage multiple tasks in a fast-paced and changing environment
Strong attention to detail along with strong reading comprehension and proofreading skills
Good problem-solving and logic skills along with strong research skills
Excellent written and verbal communication skills
Skilled at learning new processes and ability to retain and build upon knowledge
Proficient computer knowledge of Windows and basic Microsoft Office Skills (Word, Excel, Outlook, etc.)
Ability to work overtime as required to meet business objectives
Preferred
Preferred Education: Associate's Degree in Business or related field
2 years office experience in a detail-oriented role preferred
Adobe Acrobat and PDF editing experience a plus
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
H1B Sponsorship
Wolters Kluwer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (22)
2023 (23)
2022 (10)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
Company data provided by crunchbase