TAV Operation Services ยท 10 hours ago
Operations Supervisor - Capital One Lounge (JFK Airport)
New York, United States
Full-time
Onsite
Mid Level
$75K/yr - $80K/yr
3+ years expTAV Operation Services is a leading global operator in the non-aeronautical airport services sector, managing nearly 70 luxurious lounges worldwide. They are seeking an Operations Supervisor to oversee the provision of premium services to passengers and ensure customer satisfaction while managing daily operations and employee performance.
Responsibilities
To control the provision of welcome, farewell, accompaniment, lounge, fast track and loyalty program operation services to passengers in accordance with the established rules and procedures in order to ensure customer satisfaction
To prepare and follow the daily work plans of the employees in order to provide the services without interruption
To make the necessary reporting to the Operations Manager in order to transfer the information, demands and expectations from the passengers regarding the product to the relevant units
To supervise and control the fixtures at the service points, to ensure the solution of malfunctions, to control the order and cleanliness of the service points. Reporting relevant disruptions
To follow the documentation processes such as passenger lists, usage reports, etc., and to control the keeping of the necessary records
To monitor and control the catering, cleaning, etc. services of the lounges in order to ensure the continuity and increase of the satisfaction of the passengers, and to provide the necessary coordination to take the necessary actions
To support the manager in order to provide the necessary support, guidance and feedback regarding performance management, career planning and training development processes in order to support the personal and professional development of the employees and to ensure the realization of the goals
Qualification
Required
Upper Secondary Education Graduate
3 Years + of functional experience
Advanced level of English written and spoken
Experienced in MS Office applications
Experienced in ERP applications (preferably Oracle)
Analytical, problem-solving, and decision-making skills
Preferred
Degree in the field of Business, Economics, or Administrative Sciences
Company
TAV Operation Services
TAV Operation Services, a subsidiary of TAV Airports Holding and ADP Group, is amongst the leading global airport & travel hospitality service providers, currently presented in 19 countries, managing more than 80 lounges and providing a wide range of premium passenger services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase