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Barco Products · 2 days ago

Inbound Sales Representative

Batavia, IL

Full-time

Onsite

Entry Level

$50K/yr - $55K/yr

1+ years exp

Barco Products is seeking an Inbound Sales Representative to join their Sales and Marketing team. This role is essential for delivering personalized customer experiences, supporting customer needs, and driving revenue growth through inbound and outbound sales efforts.

E-CommerceFurnitureLightingManufacturing

No H1B

Responsibilities

Efficiently handle inbound calls and electronic communications as assigned

Manage customer and sales inquiries and provide exceptional service and sales support

Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system

Efficiently manage time to respond to customer inquiries, follow up on quotes and close held orders, and manage outbound calls from assigned calling campaigns

Multitask by documenting customer requests with accuracy and ensuring detail of any issues while conversing with customers

Become a product expert to ensure customers are receiving the best recommendations possible

Promote new products when applicable

Establish and own a trusted advisor relationship with assigned existing and new incoming customers

Interact with decision makers, contractors, and administrators to develop customer rapport, ask probing questions to inquire about customer needs, generate interest in our products, and close sales

Educate and provide customers with our products’ benefits and features, identify upsell and cross-sell opportunities, and ensure customers are receiving the best recommendations possible

Address customer questions and concerns and overcome potential roadblocks in the sales cycle

Develop and maintain a high level of product knowledge

Achieve team goals and monthly quotas

Demonstrate a positive, customer-centric attitude

Work well in a team environment and support team members and management

Type at least 40 words per minute and perform various data entry tasks

Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels

Duties and responsibilities are subject to change based on business needs

Qualification

Customer service experienceSales experienceCRM system experienceData entry skillsMS OfficeMath skillsMultitasking abilityCommunication skillsTeamworkPositive attitude