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City of Hope · 6 hours ago

Manager, Patient and Family Resource Center

Duarte, CA

Full-time

Onsite

Mid, Senior Level

5+ years exp

City of Hope is a transformative organization dedicated to fighting cancer, diabetes, and other life-threatening illnesses. The Manager of the Patient and Family Resource Center is responsible for overseeing programs and services, managing operations, and leading collaborations to enhance patient support and service delivery.

AssociationEducationHealth Care

Comp. & Benefits

Responsibilities

Develops and Manages Patient/Caregiver Programs and Services Develops and manages the programs and services offered by the Biller Resource Center, Positive Image, the Patient Resources Program and Spiritual Care Services to ensure that those are continually enhanced. Partners with City of Hope’s Patient and Family Advisory Councils (the PFAC, El Concilio and potentially other councils) and Patient, Family and Community Education on program development. Develops short and long-range plans for programs and services in collaboration with the director and other Supportive Care leaders. Defines, implements, and reports outcome metrics for Biller Resource Center programs and services

Collaborates with the Administrative Program Coordinator, the Patient and Family Advisory Councils and others to plan and execute marketing strategies

Manages the day-to-day operations of the Biller Resource Center, Positive Image Center and the Patient Resources Program. Plans and implements systems, processes, and procedures to increase efficiencies, reduce costs, enhance patient experience and ensure regulatory compliance. Determines capital needs related to technology, furniture and space improvements and oversees execution of capital projects. Collaborates with Facilities Planning on construction and renovation projects

Recruits, hires, and on-boards new employees. Supervise, coach and mentor staff and conduct performance evaluations, with a focus on high performance teams and engagement

Leads other Supportive Care Medicine projects and initiatives, contributing department-wide leadership and fostering intra-departmental collaboration. Meets with Philanthropy and donors. Builds relationships across the enterprise and with community-based organizations to foster integration, maximize use of programs and services, innovate, and ensure efficient delivery of services