Customer Support Associate ($13/hr) jobs in United States
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Take2 Consulting, LLC ยท 3 hours ago

Customer Support Associate ($13/hr)

positionUnited States
timeContract
remoteRemote
senioritySenior Level, Lead/Staff
money$13/hr - $13/hr
date12+ years exp

Take2 Consulting, LLC is seeking a Customer Support Associate who will serve as a liaison between technical and non-technical personnel. The role involves analyzing business goals, documenting complex requirements, and facilitating client adoption of solutions while providing guidance and mentoring to less experienced staff.

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Comp. & Benefits

Responsibilities

Oversees, plans and designs highly complex business processes and makes recommendations in order to improve and support business activities
Analyzes and documents client's complex business requirements and processes; constructs conceptual data and process models, including data dictionaries and volume estimates to communicate requirements
Performs the function of a lead in creating complex test case scenarios for testing and/or monitoring the testing of business applications to verify that client requirements are incorporated into the system design
Function as a lead and provides input into the development and modification of systems to meet client needs
Coordinates and facilitates meetings with clients on larger accounts to gather and document requirements and explore complex solutions
Coordinates business analyst tasks on information technology projects and provide project team member guidance/support throughout the project life cycle
Provides work guidance and mentoring to less experienced personnel
Participates and provides expertise in technical reviews and inspections to verify the implementation of 'intent of change' through the entire project
Provides time estimates for project related tasks
Creates and maintains the architecture for highly complex business process domains to ensure alignment with the organization's technology priorities

Qualification

Business analysisBusiness process re-engineeringTechnical communicationProject managementAnalytical skillsProblem solvingPresentation skillsInterpersonal skillsTeamworkTime management

Required

Bachelor's degree or equivalent combination of education and experience
Twelve or more years of business processes and business analysis experience
Experience working with the interface of information technology with functional groups within an organization
Experience working with business processes and re-engineering
Experience working with computer programming concepts and coding languages
Experience working with the implementation of company value propositions
Strong communication skills
Strong analytical and problem solving skills
Strong presentation skills
Strong personal computer and business solutions software skills
Strong interpersonal skills to interact with customers and team members
Ability to translate technical language into client language
Ability to lead and work in a team environment
Ability to handle multiple tasks simultaneously and switch between tasks quickly

Preferred

Bachelor's degree in business administration, information systems, or related field
Willingness to travel

Company

Take2 Consulting, LLC

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Tech evolves. Industries shift. Take2 ensures your team moves with it.
dateFounded in 2015
location
Vienna, Virginia, USA
people-size1001-5000 employees
web-link
https://www.take2it.com/

Funding

Current Stage
Late Stage

Leadership Team

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Serge Khoury
Founder & Managing Partner
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Company data provided by crunchbase