Customer Coach (SportsEngine) jobs in United States
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Versant Media · 16 hours ago

Customer Coach (SportsEngine)

positionOrlando, FL
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

VERSANT is a leading force in news, sports and entertainment, and they are seeking a Customer Coach to respond to inbound customer inquiries and issues. The role involves becoming a subject matter expert, investigating technical issues, and ensuring customer satisfaction through effective communication.

BroadcastingInformation TechnologyMedia and Entertainment

Responsibilities

Become a subject matter expert within our tools and platforms to best serve our customers
Respond to inbound customer inquiries, issues and requests via email, phone, and online chat with empathy and understanding
Follow through with technical issues brought to our attention by customers by being the voice of the customer
Investigate and determine the root cause of technical issues
Achieve KPIs as assigned
Correctly log and document any issues that need the attention of our Development Team
Other duties as assigned

Qualification

Customer service experienceTechnical aptitudeProblem solving skillsEffective communicationLove of sportsBilingual (Spanish)Organizational skillsTime management

Required

2+ years of customer service experience
Proven ability to communicate (spoken and written) effectively with a vast variety of customers
Demonstrated problem solving skills, ability to think on your feet, and take initiative
Demonstrate a sense of urgency and ownership thinking
Demonstrate strong organizational, time management and prioritization skills
Must be willing to work in Orlando, FL
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week

Preferred

Previous experience in the technology industry, desired
Technical aptitude and an ability to learn new technologies
An intrinsic need/desire to help people
Able to communicate with customers in Spanish, a plus
A love of sports is a plus!

Benefits

Health insurance
Retirement plans
Paid time off

Company

Versant Media

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Versant Media is a media company that offers television and digital entertainment services.
dateFounded in 2004
location
Seattle, Washington, USA
people-size1001-5000 employees
web-link
https://versantmedia.com

Funding

Current Stage
Late Stage

Leadership Team

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Steve Arocho
Vice President Corporate Communications
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Company data provided by crunchbase