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Vivo Infusion® · 15 hours ago

Clinical Operations Manager - Florida Region

Kissimmee, FL

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $115K/yr

2+ years exp

Vivo Infusion, LLC is looking for a dynamic Clinical Operations Manager with a passion for team building, leadership, and quality patient care to support their regional growth in Florida. The role involves overseeing patient care activities, daily clinical operations, and ensuring compliance with regulatory functions while managing clinical teams and budgets.

Health CareHospitalTherapeuticsWellness

Responsibilities

Oversees and manages patient care and clinical operations within assigned regional locations

Upholds company policies, procedures, mission, values, and expectations

Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care

Directly oversees teams of Advanced Practitioners, Registered Nurses, Certified Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed

Responsible for directly managing all team members, including holding consistent 1:1s, creating and upholding specific measurable goals, hiring, termination, evaluations, disciplinary process, documentation, and reporting within the guidelines of Vivo Company policy

Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients

Budget management: Oversees labor costs and supply utilization

Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities

Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care

Ensures and coordinates training, growth, and development opportunities for all clinical team members

Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards

Responsible for the delivery of services to patients, ensuring compliance in the performance of all aspects of patient care in accordance with Vivo company policies and procedures, accreditation agencies, and State and Federal guidelines

Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies

Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director

Acts as the Infection Control Manager of the infusion centers’ infection control surveillance activities

Manage and ensure appropriate documentation of nursing and Advanced Practice Provider processes, Assessments and Plans of Care, admission and monthly documentation is complete, and patients’ medical records are maintained in accordance with Company policy and regulatory agency requirements

Schedules center audits including quality, medical records, fire & safety, and emergency preparedness. Delegates to appropriate personnel as needed

Implement patient and staff satisfaction surveys and reports results to Quality Committee

Completes reporting in a timely manner, including but not limited to, payroll, census, drug inventory log, and quality

Reviews and approves clinic invoices, and direct report expense reports; performs and/or oversees the completion of all required month-end reporting

Reviews billing and inventory reports daily to ensure all utilized drug is billed appropriately

Qualification

Registered Nurse LicenseHealthcare Management ExperienceLeadership ExperienceBachelor's DegreeMicrosoft Suite ProficiencyCommunication SkillsTeam BuildingCustomer Service ExcellenceInterpersonal Skills

Required

Must be a Registered Nurse. Current and unencumbered State Nursing or Advanced Practitioner License, required

2-4 years of progressive healthcare management experience, required

Valid Drivers License and insured reliable transportation to travel between facilities or other meetings, required

Experience managing or supervising direct reports and business operations, required

Healthcare experience - 10 years

Leadership experience - 5 years

Must have demonstrated record of and commitment to safety; dedicated to clinical and customer service excellence

Must possess outstanding communication and interpersonal skills

Must be able to communicate professionally and effectively with other staff members, patients and physicians

Proficient knowledge of computers, Microsoft Suite, CRM software, and database experience

Preferred

Bachelor's Degree in a related field

Experience managing or supervising direct reports in a multi-clinic setting

Benefits

Medical, Dental, Life, Vision + Option for HSA includes Employer Contribution

401K with Match up to 4%

PTO Accrual 3+ Weeks/year + PTO Donation, Buyback and Rollover

Wellness Reimbursement Program

Tuition Assistance Program

Employee Referral Bonus Program

Employee Assistance Program

Short & long-term disability

& More

Company

Vivo Infusion®

Vivo Infusion® is a leading provider of accessible, affordable, and safe community-based infusion and injection care for patients suffering from compromised immune systems, infectious diseases, and other medical conditions.

Founded in 2022

Lakewood, Colorado, USA

501-1000 employees