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Ruan Transportation Management Systems · 2 days ago

Warehouse Assistant Manager

Greencastle, PA

Full-time

Onsite

Mid Level

Ruan Transportation Management Systems is seeking a Warehouse Assistant Manager to support the Warehouse Operations Manager in overseeing daily operations. The role involves developing operational guidelines, managing team dynamics, and ensuring effective communication with both the warehouse team and customers.

Transportation

Responsibilities

Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies are required functions. Essential and other important responsibilities and duties may include, but are not limited to, the following:

Assist leadership on building and maintaining a strong team through effective communications, recruiting, training, coaching, appraising, rewarding, developing and succession planning. Carry out responsibilities in accordance with the organization's policies and applicable laws

Operational liason for all systems controls for Ruan and the customer. The Warehouse Management System will be the main source of data control for the operation and the Assistant Operations Manager needs to be an expert with its execution in all areas of the operation

Communicate with both the warehouse team and the customer to provide daily information in regards to the inventory management. Manage customer relations addressing inquires and handling complaints, and gathering feedback to improve services. Customer Interaction, includes - daily, weekly and monthly meetings are also commonplace and need to be appropriately prepared for

Monitor receiving schedule by shift and work with the customer for any day to day concerns that may come up

Monitor and track all pick data to analyze performance and make recommendations to shift supervisors

Assist with managing quality assurance tasks and provide results internally, and to the customer. Recommend additions, changes, deletions to improve operations. Analysis all key performance indicators (KPIs) and work with the operations manager on continuous improvement processes. Track completion and follow up to measure effectives

Help develop, manage and implement training plans for equipment and process related task in the warehouse management system

Storage location & product slotting maintenance. Provide data to the customer on product management

Assist in interviewing, training, and performance evaluations. Ensure documentation is accurately accounted for per Ruan and Customer policies

Perform other job-related duties and special projects as required

Qualification

Warehouse Management SystemOperational ReportingCustomer RelationsQuality AssuranceTrainingDevelopmentTeam Leadership

Required

Assist the Warehouse Operations Manager in supervising daily operations

Help develop and maintain operational guidelines for the team

Evaluate current operational processes and recommend improvements

General operational reporting for management as needed

Carrying out the Company's organizational values and operating in accordance with applicable laws, regulations, and Company policies

Assist leadership on building and maintaining a strong team through effective communications, recruiting, training, coaching, appraising, rewarding, developing and succession planning

Carry out responsibilities in accordance with the organization's policies and applicable laws

Operational liaison for all systems controls for Ruan and the customer

Be an expert with the execution of the Warehouse Management System in all areas of the operation

Communicate with both the warehouse team and the customer to provide daily information regarding inventory management

Manage customer relations addressing inquiries and handling complaints, and gathering feedback to improve services

Monitor receiving schedule by shift and work with the customer for any day to day concerns

Monitor and track all pick data to analyze performance and make recommendations to shift supervisors

Assist with managing quality assurance tasks and provide results internally, and to the customer

Recommend additions, changes, deletions to improve operations

Analyze all key performance indicators (KPIs) and work with the operations manager on continuous improvement processes

Track completion and follow up to measure effectiveness

Help develop, manage and implement training plans for equipment and process related tasks in the warehouse management system

Storage location & product slotting maintenance

Provide data to the customer on product management

Assist in interviewing, training, and performance evaluations

Ensure documentation is accurately accounted for per Ruan and Customer policies

Perform other job-related duties and special projects as required

Company

Ruan Transportation Management Systems

About Ruan Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services.

Founded in 1932