Blackrock Neurotech · 8 hours ago
Support Engineer I
Salt Lake City, UT
Full-time
Hybrid
Entry Level
2+ years expBlackrock Neurotech is dedicated to improving human lives through neuroscience research and technology. The Support Engineer I role involves resolving customer technical issues and ensuring customer success through training and service, with a focus on building strong relationships within the neuroscientific community.
Medical DeviceNeuroscience
Responsibilities
Manage and resolve customer issues in a timely and thoughtful manner through phone, email, and on-site visits with a focus on timeliness and effectiveness
Track issues, feedback, and relevant information using CRM software
Conduct product installations, customer training sessions, and research support on-site at customer labs
Develop and implement strategies to increase customer engagement and drive repeat business
Analyze and report support trends to improve internal processes, current products, and guide future product development
Provide on-going support to sales team internally and in the field
Present informational content in workshops and conferences
Qualification
Required
Bachelor's degree in a scientific or engineering discipline required, neuroscience, biomedical engineering or related is preferred
Ability to confidently communicate with customers ranging from students to clinicians in low and high pressure situations
Ability to listen, identify, distill, and act upon researchers' needs and appropriately communicate solutions
Ability to read, analyze, and understand neuroscientific research publications including Blackrock's contributions to the field
Fundamental knowledge of circuits, software, computers, and neuroscience
Preferred
2 years of experience in an academic electrophysiology lab is preferred
Demonstrated, customer-centric, support experience strongly preferred
An inquisitive mind with the desire to tinker is essential
Knowledge of neuroscience research including extracellular electrophysiology and/or brain-computer interfaces
Knowledge of analog circuits
Knowledge of programming and scripting, ideally Matlab, python, or C++
Company
Blackrock Neurotech
Blackrock Neurotech is a team of the world’s leading engineers, neuroscientists, and visionaries.
51-200 employees
H1B Sponsorship
Blackrock Neurotech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (7)
2022 (6)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$12.37M2024-05-06Series Unknown· $12.37M
Leadership Team
M
Marcus Gerhardt
Co Founder & CEO
Recent News
Business Wire
2025-06-22
2024-05-12
2024-05-12
Company data provided by crunchbase