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Safran Defense & Space, Inc. · 4 hours ago

System Administrator I 1

Bedford, NH

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Safran Defense & Space, Inc. is a leading U.S. aerospace company dedicated to supporting national defense and space missions. The Systems Administrator is responsible for assisting with end-user support requests, installing new software/hardware, and maintaining network equipment while ensuring compatibility and addressing troubleshooting needs.

ManufacturingNavigation

No H1B

U.S. Citizen Only

Responsibilities

Primary provider of end-user technical support in a Windows 11 environment for all line-of-business applications

Perform on/off-boarding of new employees (laptop, phone, desk, badging, etc.)

Providing limited server hardware and software support

Limited support of network infrastructure hardware, i.e., switches, routers, wireless access points, printers, etc

Provide support with any IT related projects as needed

Assist with creating standard processes, plan effectively to complete tasks on schedule, and clearly document results

Qualification

Windows 11MS O365Help Desk managementMicrosoft certificationsCisco certificationsCompTIA certificationsServer hardware supportDesktop hardware supportPrinter hardware supportCustomer serviceITIL frameworksDigital phone systemsMDM systemsDesktop imaging softwareNetwork cable managementAV equipment troubleshootingITAR environment experienceWindows Active DirectoryTeam collaborationVerbal communicationWritten communication

Required

Bachelor's degree, Associate's degree, or technical diploma in Computer Science, Information Systems, Database Analyst or related field, and/or equivalent work experience

Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)

Up to 2 years of experience as a Help Desk Technician or Systems\Network Administrator with hands-on experience supporting end-users

Prior experience with server, desktop, and printer hardware

Proficiency in MS O365

Help Desk management \ ticketing systems

Solid verbal and written communication skills

Demonstrated ability to work in a team environment

Excellent customer service skills

This position may have requirements for occasional after-hours and weekend support

Requires U.S. Citizenship