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Encore Fire Protection · 2 days ago

Accounts Receivable Team Lead

Pawtucket, RI

Full-time

Onsite

Mid, Senior Level

4+ years exp

Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers. They are seeking an experienced Accounts Receivable Team Lead to supervise and develop a team of Collections Specialists, focusing on improving cash collection and delivering excellent customer experience.

Construction

Growth Opportunities

Responsibilities

Supervise and coach a team of Collections Specialists (daily prioritization, performance management, training, and development)

Provide daily guidance on work procedures, technical issues, prioritization, and customer interactions; set clear expectations and remove blockers

Assess training needs and develop/maintain training materials, job aids, and playbooks; ensure team members are equipped for their roles and cross-trained where appropriate

Serve as an escalation point for business units on high-impact issues affecting payment (billing errors, disputes, customer service breakdowns) and drive timely resolution

Drive consistent collections execution across assigned portfolios, using data-driven strategies that reduce DSO and minimize bad debt while preserving customer relationships

Leverage Esker to manage workflows (dunning, dispute tracking, activity logging, approvals/escalations) and ensure the team consistently uses the tool as the system-of-record

Own and improve dispute resolution processes in partnership with Billing, and Sales—establish clear ownership, aging visibility, and escalation paths

Monitor team KPIs (e.g., DSO, % current, promise-to-pay accuracy, disputes opened/closed, contact attempts, collector productivity) and communicate results to leadership

Review and approve collection strategies for high-risk accounts; manage escalations and support negotiation of payment plans when needed

Support month-end close activities related to AR (aging review, reserves input, unapplied cash/credit balances, write-off packages, and reporting)

Identify and implement process improvements to scale the AR function during periods of growth and acquisition integration (standardization, documentation, controls, and training)

Partner with cross-functional stakeholders on transformation initiatives (systems/process changes, customer master data quality, billing accuracy, and customer onboarding)

Ensure adherence to internal controls, policies, and customer-specific billing/collections requirements

Qualification

Accounts Receivable experienceEsker proficiencySupervisory experienceERP/accounting systemsB2B collectionsProcess improvementCustomer serviceTeam leadershipAttention to detail

Required

Four+ years of progressive AR/collections experience in a high-volume B2B environment, including experience with large or complex organizations with revenues >$500 million

Two+ years of direct supervisory experience (required), including hiring, onboarding, coaching, performance feedback, and accountability for results

Firsthand experience with Esker (required) or strong experience with comparable AR automation/workflow platforms (e.g., HighRadius, Sidetrade, Billtrust)

Demonstrated ability to lead through change in a transformation environment (process redesign, scaling Encore, standardization across multiple locations/entities)

Experience in field services, construction services, fire protection, or other project-based billing environments

Experience supporting multi-entity / multi-location Encore and M&A integrations related to AR

Experience with ERP/accounting systems and integrations that touch AR (e.g., Sage 300 CRE, Oracle, NetSuite or similar)

Ability to manage priorities, meet deadlines, and maintain attention to detail in a fast-paced environment

Preferred

You have a Bachelor's or Associate's degree in Accounting, Finance, Business Administration, or related field

Benefits

Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.

Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective , not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.

People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.

Tools for Success:  Access to leading-edge web-based productivity tools.

Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.

Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.