SHI International Corp. · 6 hours ago
Microsoft Solutions Specialist
Austin, TX
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $150K/yr
1+ years expSHI International Corp. is a global provider of IT solutions and services, seeking a Microsoft Solutions Specialist to serve as a subject matter expert for Microsoft customers. The role involves identifying customer needs, recommending solutions, and supporting sales engagements to drive retention and growth in Microsoft agreements.
HardwareInformation TechnologySoftware
Responsibilities
Primary focus on retention and growth sales of strategic Microsoft Agreements
Support sales with customer engagements as the Microsoft subject matter expert
Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)
Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products
Qualification
Required
Completed Bachelor's Degree or relevant work experience required
1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role
Ability to travel up to 10%
Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions
Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions
Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes
Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity
Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
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