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Rank Really High · 6 days ago

Digital Strategist

United States

Full-time

Remote

Mid Level

Rank Really High is a cutting-edge website development company dedicated to creating high-performance WordPress websites for cannabis dispensaries. They are seeking an experienced Digital Strategist to build and nurture long-term relationships with clients, oversee their digital eCommerce platforms, and make data-driven recommendations to enhance their digital performance.

Digital MarketingSEO

Responsibilities

Serve as the lead point of contact and advocate for all matters specific to assigned accounts

Develop and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

Lead recurring digital performance review meetings utilizing Google Analytics (GA4), Search Console, Looker (formerly Google Data Studio), and other reporting tools

Understand client goals and effectively communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders

Train clients on the utilization of their eCommerce platforms, including best practices for SEO, SEM, and GMB optimization

Collaborate with internal teams to gather customer feedback, manage support tickets, and address feature requests

Make data-driven recommendations to improve performance and enhance merchandise visibility on dispensary sites

Update company/contact records and the Account Plan Playbook in the company’s CRM to maintain account hygiene and tracking

Ensure the timely and successful delivery of our solutions in alignment with customer needs and objectives

Report on account status to the team and escalate concerns to your Director as necessary

Assist with challenging client requests or issue escalations as needed

Identify upsell opportunities, partnership potential, and client beta test opportunities through client feedback and data analysis

Provide feedback to internal teams to improve technology, strategies, and service

Qualification

Digital marketing strategiesSEOWordPressCRM softwareData analysisClient relationship managementCommunication skillsAttention to detail

Required

Proven work experience in the Cannabis Industry as a Digital Strategist, Customer Success Manager, Marketing Client Services Representative, Account Executive, or relevant role

Strong understanding of SEO, SEM, GMB, and other digital marketing strategies

Experience building SEO pages, digital campaigns, and successful strategies

Proven ability to manage multiple account management projects simultaneously while maintaining strong attention to detail

Solid experience with WordPress, Elementor, CRM software (e.g., HubSpot, and the Google Suite.)

Excellent listening and presentation abilities

Strong verbal and written communication skills

BA/BS degree