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Florida Keys Electric Cooperative · 2 days ago

Customer Service Representative I

Marathon, FL

Full-time

Onsite

Entry Level

2+ years exp

Florida Keys Electric Cooperative is dedicated to providing excellent customer service, and they are seeking a Customer Service Representative I to enhance the customer experience. The role involves ensuring the front office is ready for business, assisting members with service inquiries, processing applications, and maintaining accurate records of transactions.

Electrical DistributionEnergyNon Profit

Responsibilities

Ensure that the front office is open and ready for business promptly at 8:00 am each morning

Answer telephone in a courteous manner and properly direct and assist members with information that is needed regarding service and associated service requests

Retrieve and process online applications and requests for service

Properly process new service, changes in service, trouble calls, and tree trims requested from members

Distribute information; keep members informed on policy, regulations, rules, rates, bylaws, and energy conservation to answer member inquiries

Support, coach, and troubleshoot member issues within Smarthub Web, Mobile, and IVR interfaces

Be aware of interdepartmental responsibilities to be able to guide consumer inquiries to the appropriate department

Provide and initiate applications for new services on both existing facilities and where construction is required

Assist electricians/contractors with plans for review by engineering

Receive, account for, and make records of all cash and check collections and transactions received from consumers in payment for services and purchases, post cash, checks, stubs, and produce audit reports

Count money and compare amounts with cash and check receipts and prepare deposit

Prep Deposit for bank pickup (Marathon office only)

Be aware of and able to advise consumers of the various services and informational tools available online at fkec.com

Collect any unpaid balances from bad debt accounts

Create various miscellaneous service orders such as security light maintenance, address changes, meter locations, and disconnects for bad checks

Assist with training of new consumer account representatives

Work non-payment collection sheets

Provide office services to Cooperative personnel which will enable them to provide efficient services to members

Maintain desk and surrounding area in a clean and orderly manner

Maintain proper use and care of office equipment and report any equipment working improperly or in need of repair

Lock the safe and front door at the end of each shift

Understand and personally perform all duties in accordance with applicable safety and Cooperative policy manuals, as well as report to Supervisor hazardous conditions and needed maintenance in the office

Conduct oneself in such a manner as to contribute a better understanding of the Cooperative when in contact with members or the general public, as well as maintain a harmonious relationship with all cooperative personnel

Lock safe and front door at closing

Perform other related or assigned duties as requested

Qualification

Customer service experienceCash handlingMicrosoft OfficeOffice equipment proficiencySafety policy adherenceCybersecurity best practicesCommunication skills

Required

High school diploma or equivalent required

One (1) year general experience in an office environment plus one-year progressive experience as a cashier in a utility

Must have a valid Florida Driver's License

Must have skills to use a calculator, computer, printer, telephone, copy machine and a 2-way radio

Must use cybersecurity best practices and use responsible conduct in online environments and while using email

Observe and practice all safety policies and rules

Extra hours may be necessary during emergencies or when the workload demands

Worker is subject to inside environmental conditions and requires light lifting capabilities

Worker is subject to approximately five to six hours of repetitive motion in the wrists, hands, and/or fingers for data entry

Worker needs to have the ability to remain seated for several hours of the day

Worker must be able read, write, stand, crouch, reach, grasp and have the ability to receive and give detailed information through oral and written communication