Patch My PC · 8 hours ago
Customer Engineer
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $115K/yr
5+ years expPatch My PC is a company dedicated to improving lives through enterprise solutions for IT and Security teams. The Customer Engineer will demonstrate the value of Patch My PC products, assist customers in deploying solutions for security and compliance, and provide exceptional support throughout the customer relationship lifecycle.
Information TechnologySoftware
No H1B
Responsibilities
Deliver product demonstrations, onboarding sessions, and environment reviews for customers
Manage customer issues end‑to‑end, including complex cases and escalations
Troubleshoot and resolve advanced issues across Patch My PC products and supported platforms
Perform root cause analysis and contribute to improvements in documentation or troubleshooting workflows
Provide guidance on product usage, platform best practices, and enterprise configurations
Collaborate with Engineering, Product, Support, and other teams on customer-impacting needs
Contribute to team knowledge-sharing, mentoring, and readiness activities
Create and maintain technical content such as KBs, documentation, and blogs
Participate in webinars, training sessions, or community events as needed
Stay current with platform updates and industry changes and share relevant insights with the team
Qualification
Required
5+ years of experience working with either Microsoft Configuration Manager or Intune
5+ years of experience in technical, customer‑facing roles
Strong troubleshooting and diagnostic skills across Patch My PC products and supported platforms
Proficiency with Intune, Configuration Manager, WSUS, and related enterprise management tools
Ability to perform detailed root cause analysis
Ability to explain complex technical concepts to varied audiences
Be comfortable presenting/leading customer-facing calls
Ability to manage complex customer issues and escalations independently
Strong written and verbal communication skills
Ability to contribute to documentation, knowledge sharing, and internal tool improvements
Capacity to learn new tools, technologies, and product areas quickly
Solid understanding of enterprise configuration and recommended platform approaches
Preferred
PowerShell or scripting experience (PowerShell/C# preferred)
Experience with GitHub, Azure DevOps, or similar workflow tools
Understanding of certificate creation, deployment, and use in enterprise environments
Strong knowledge of software updates and application deployment in Intune or Configuration Manager
Experience with application packaging or automation workflows
Awareness of security considerations and effective patching approaches
Experience contributing to cross‑functional initiatives or product‑feedback loops
Benefits
401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
FSA/HSA.
Fertility benefits.
Parental leave.
Paid-time off (PTO).
Volunteer leave.
Charitable donation matching.
Tuition reimbursement.
Gym membership reimbursement.
Internet stipend.
Pet insurance.
Company
Patch My PC
We simplify third-party patching in Microsoft SCCM, Intune, or on your home PC. Over 3,000 enterprises trust us to keep apps patched.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Chalfant
Founder
Recent News
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