Americold Logistics, LLC. ยท 3 hours ago
Customer Service Representative
South Plainfield, NJ
Full-time
Onsite
New Grad, Entry Level
$16.25/hr - $20.25/hr
0+ years expAmericold Logistics, LLC. is a global leader in temperature-controlled logistics, dedicated to connecting producers, processors, distributors, and retailers to ensure food safety and accessibility. The Customer Service Representative will respond to inquiries, process orders, and handle complaints while providing clerical support and acting as a liaison between customers and the warehouse.
LogisticsRetail TechnologySupply Chain ManagementTransportationWarehousing
Responsibilities
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc
Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes
Assures proper invoicing of accounts by verifying computer-generated invoices
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
Schedule loads as required
Maintain updated reports to ensure all loads are empty and closed
Resolve refused product, over, short and damaged (OS&D) orders
Qualification
Required
High school diploma or general education degree (GED)
0-2 years of related work experience
Excellent communication skills
Knowledge of Warehouse Management Systems
Knowledge of Microsoft Office Suite
Desktop computers
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Benefits
Medical/dental/vision insurance
STD/LTD coverage
401(k) with Company match
FSA
Life insurance
EAP
Paid time off
Company
Americold Logistics, LLC.
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability.
10001+ employees
H1B Sponsorship
Americold Logistics, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (32)
2023 (33)
2022 (29)
2021 (7)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-26Acquired
Leadership Team
Robert Chambers
Chief Executive Officer
Jay Harron
Executive Vice President and Chief Investment Officer
Recent News
GlobeNewswire
2025-12-24
2025-12-24
Company data provided by crunchbase