Retool · 1 day ago
Support Engineer - Enterprise
New York, NY
Full-time
Hybrid
Entry, Mid Level
$132K/yr - $178K/yr
2+ years expRetool is a company focused on building an enterprise AppGen platform that transforms natural language into production-ready code. They are seeking a Support Engineer to assist customers in troubleshooting and optimizing their use of the platform, while also contributing to documentation and improving support operations.
Enterprise SoftwareProductivity ToolsSoftwareSoftware Engineering
Responsibilities
Talk to users every day via Service Cloud and sometimes Zoom
Teach Retool users best practices around performance and development workflows
Explore our codebase, logs, and test instances to debug difficult problems
Troubleshoot new bugs and formalize bug reports
Represent customers internally and advocate for key issues
Contribute to our documentation
Help users debug issues with many different database types and APIs
Analyze and improve our support operations--there's always new Retool apps to build!
Help us track support metrics and share findings you identify
Qualification
Required
2-4 years of experience working in technical and customer-facing roles
Intermediate understanding of JavaScript and web development
Experience supporting a SQL or NoSQL database management system
Ability to communicate effectively through writing and in person
Ability to think on your feet and come up with creative solutions to non-obvious problems
Ability to empathize with customer challenges
Proven ability to diagnose and resolve complex issues in high-availability, production web environments
Strong understanding of RESTful APIs, latency bottlenecks, and error handling in web services
Ability to diagnose infrastructure-related incidents affecting SaaS uptime, including degraded service performance and regional outages
Familiarity with AWS, GCP, or equivalent
Preferred
Bonus points if you know React and can fix minor bugs in our codebase
Benefits
Medical
Dental
Vision
401(k)
Equity
Commission/bonuses
Generous benefits
Hybrid work location
Company
Retool
Retool is a software development company that offers solutions in AI apps, documentation, developer tools, and external apps.
201-500 employees
H1B Sponsorship
Retool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
2022 (13)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$141MKey Investors
Sequoia Capital
2022-07-27Series C· $45M
2021-12-22Series C· $20M
2020-10-20Series B· $50M
Leadership Team
David Hsu
Founder, CEO
Recent News
SV Angel
2025-12-01
Company data provided by crunchbase