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EverService Holdings, LLC · 7 hours ago

Senior Client Success Manager, Legal Marketing

United States

Full-time

Remote

Mid, Senior Level

$65K/yr - $80K/yr

5+ years exp

EverService Holdings, LLC is a global provider of tech-enabled business solutions for companies of all sizes. The Senior Client Success Manager serves as the primary contact for attorney and law firm clients, ensuring effective communication and client retention through performance analysis and marketing strategy recommendations.

Information TechnologyMarketingProfessional Services

Responsibilities

Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and the agency

Establish strong working relationships with clients, ensuring their needs and expectations are understood and met

Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies

Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics

Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement

Collaborate with both the marketing and sales teams to identify opportunities for improving client performance

Provide data-driven marketing recommendations and propose tailored solutions based on client goals

Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success

Build and maintain long-term client relationships to ensure satisfaction and account retention

Proactively engage with clients to anticipate their needs and prevent potential issues

Qualification

Account ManagementDigital MarketingGoogle AnalyticsContent Management SystemsClient Relationship ManagementClient SuccessCollaborationTime ManagementAttention to Detail

Required

5+ years of hands-on Account Management/Client Success experience, preferably within a small to mid-sized legal marketing agency

Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field

Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns

Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing, demonstrating a comprehensive understanding of the digital landscape

Proficiency with Content Management Systems (CMS) like WordPress required

Knowledge of website analytics, tracking tools, and performance optimization is a plus

Ability to work in a collaborative environment and engage with cross-functional teams

A genuine passion for client success, with a focus on providing exceptional service