Infobahn Softworld Inc · 10 hours ago
Business Analyst – Customer Returns / RMA Program Manager
Austin, TX
Contract
Onsite
Mid Level
$35/hr - $39/hr
3+ years expInfobahn Softworld Inc is seeking a highly analytical and collaborative Business Analyst to enhance their Return Materials Authorization (RMA) processes within a semiconductor manufacturing environment. The role involves documenting RMA-related processes, supporting user acceptance testing, and maintaining compliance documentation.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
Validate that delivered solutions meet business requirements and are ready for production deployment
Analyze existing RMA workflows, systems, and tools to understand end-to-end processes
Develop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materials
Maintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version control
Prepare, update, and format documentation to meet internal and external ISO audit requirements
Track the impact of implemented process changes and refine documentation as needed
Develop training materials to support adoption of RMA processes, tools, and documentation
Act as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarification
Participate in cross-functional projects impacting RMA processes, ensuring documentation and training are part of project deliverables
Qualification
Required
Demonstrated experience planning and executing User Acceptance Testing (UAT)
Bachelor's degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience
3+ years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management
Strong working knowledge of SAP and Salesforce
Strong analytical and problem-solving skills with the ability to understand complex workflows and translate them into clear, concise documentation
Demonstrated experience creating and maintaining procedural and process documentation, including SOPs, work instructions, and user guides
Hands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)
Company
Infobahn Softworld Inc
Infobahn Softworld is a staffing and recruiting company providing project and consultancy services.
1001-5000 employees
H1B Sponsorship
Infobahn Softworld Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (10)
2023 (11)
2022 (16)
2021 (29)
2020 (34)
Funding
Current Stage
Late StageCompany data provided by crunchbase