Jobs via Dice ยท 2 days ago
UX Designer
Harrisburg, PA
Full-time
Hybrid
Entry, Mid Level
2+ years expINNOVIT USA INC is looking for a technical expert in user experience (UX) research to enhance the caseworker experience within the Health and Human Services sector. The role involves conducting user research, analyzing systems, and collaborating with cross-functional teams to implement design modifications based on findings.
Computer Software
Responsibilities
Design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices
Conduct user research through interviews, shadowing, and observation of frontline staff
Analyze current systems and data flows
Map the end-to-end user journey to uncover pain points and inefficiencies
Produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities
Communicate insights to cross-functional teams; work with the project, design, and development teams, product managers, and program staff on implementing the modifications to production
Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user
Qualification
Required
Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance
Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale
Experience building successful product design based on research
Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research
Experience building alignment with stakeholders
Experience leading design for a product, platform, or service
Preferred
Experience with iterative or agile development methodologies
Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase