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Gordon Food Service · 5 months ago

Non Commercial Inside Sales Representative

Wyoming, Michigan

Full-time

Hybrid

Entry Level

2+ years exp

Gordon Food Service is a leading food service distributor, and they are seeking a Non Commercial Inside Sales Representative. This role focuses on providing customer service, order processing, and delivery support, while also strengthening customer relationships through product knowledge and effective communication.

Food and Beverage

Responsibilities

Serves as liaison between the CDS and partners within the organization

Participates as a core member in new customer implementation process; Develop and Maintain customer relationship

Supports and partners within assigned division and customer assignment; Perform effective route management

Codes perspective bids for National Accounts or CDS as needed

Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders

Maintain current knowledge of product and system status within divisions and distribution centers to assist CDSs and customers

Serves as information resource to CDS, National Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information

Mentor new call center representatives and attend ongoing training sessions

Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service (used Chains)

Support CDSs with order guide management

Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed

Source product based on customer needs with Stock, Non Stock and EPO items (added)

Creates Business Analytics reporting for customers and CDSs as requested

Recalls (need verbiage if deemed applicable)

Performs other duties as assigned

Qualification

Customer serviceOrder processingFoodservice industry knowledgeProblem solvingTime managementData entryWritten communicationVerbal communicationOrganizational skillsTeamworkAdaptabilityStrategic thinkingAttention to detail

Required

Must have excellent written, verbal, organizational and communication skills

Must have the ability to multi-task, prioritize and be able to work independently or within a team environment

Highly motivated self starter with a focus on details and accuracy in a fast paced environment

Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices

Must have good customer service and time management skills

Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices

Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment

Ability to adapt to frequent technological and GFS proprietary application changes and program functions

Understand USDA dietary regulations and commodities

Ability to perform 10-key data entry

High School Diploma (or equivalent) plus 2 years full-time related work experience required

Experience in the area of inside sales or customer service or equivalent combination of education, training and experience