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CVS Health · 10 hours ago

Senior Analyst, Customer Reporting and Data Operations

United States

Full-time

Remote

Mid, Senior Level

$47K/yr - $112K/yr

4+ years exp

CVS Health is the nation’s leading health solutions company, reaching millions of Americans through a local presence and digital channels. The Customer Reporting and Data Operations Senior Analyst is responsible for supporting Salesforce requests related to business intelligence and reporting tools, acting as a liaison between technology teams and business partners, and providing training to users.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Exceptional customer service to manage Salesforce cases in support of internal and client users inquiries through coaching and mentorship to enable end user success

Developing and/or updating reporting to support user inquiries for timely response

Facilitating and/or recording trainings on technical tools; producing professional and concise communications and/or job aids for process and system change management

Partnering across boundaries to manage multiple priorities to resolution

Professional communications and documentation creation

Formal training creation and delivery

Qualification

SalesforceBusiness intelligence toolsData analysisMicrosoft Office SuiteTraining facilitationCustomer serviceProblem analysisTime management

Required

4+ years of relevant experience that includes: A minimum of 2 years' experience in a position required to do problem analysis, data analysis, and creative solutions. A minimum of 2 years' of business intelligence tool utilization

Experience facilitating and/or recording trainings

Proven ability to deliver high quality work and/or solution delivery that satisfies stakeholder expectations and meets requirements, schedules, and client expectations

History of focusing on customer needs and providing outstanding service

Aptitude to identify, assess, and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation

Experience with employee productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint); Teams, Salesforce, and business intelligence applications