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Brown & Brown · 14 hours ago

Claims Consultant

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $90K/yr

5+ years exp

Brown & Brown is seeking a Claims Consultant to join their growing team in Seattle, WA. The Claims Consultant is responsible for utilizing insurance expertise to provide prompt, accurate, and courteous claims resolution and customer service to Personal & Commercial clients and teammates.

Insurance

Responsibilities

Document Agency Automation System – Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures

Keep the customers informed of the status of their claim

Assist the insured with organizing, documenting and presenting small and large property loss claims

Assist insured with negotiating with total loss on autos to their carrier

Research and conduct coverage analysis on claims

Review Reservation of Rights letters and offers response to insured

Review and offer rebuttals as necessary to coverage disclaimers

Gather supportive documentation to include with any rebuttal

Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents

Deal promptly and with full disclosure with all carrier personnel

Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed

Record all activities in claims files in the agency automation system as defined in the Claims Procedures

Inform appropriate personnel of claims issues involving clients

Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures

Create and Present Claims training of staff

Visit Clients and Carriers as agreed with Producers and other account management staff

Consistently meet all Brown & Brown established Quality Control Practices & Timelines

Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures

Manage & maintain individual Washington Producer’s License by attending appropriate CE classes

Stay current on company insurance products and offerings

Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs

Qualification

Washington State Producer LicenseApplied Agency Management SystemProfessional designationsMS OfficeCustomer serviceClaims resolutionDocumentation skills