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TikTok · 2 days ago

Head of Policy Development - Trust and Safety

New York, United States

Full-time

Onsite

Lead/Staff, Director/Executive

$182K/yr - $420K/yr

5+ years exp

TikTok is the leading destination for short-form mobile video. They are seeking an experienced and strategic leader to serve as the Head of Global Policy Development within their Trust & Safety organization, responsible for creating policies that govern content and conduct across the platform while ensuring user safety and well-being.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

Responsibilities

Policy Development: Lead the global team through the entire policy lifecycle, defining overarching principles, frameworks, and taxonomies for core T&S issues (e.g., Child Safety, Hate Speech, Misinformation), and overseeing the creation of clear, actionable policies, guidelines, and educational materials

Stakeholder Management: Build strong partnerships and act as the central policy contact, collaborating closely with internal teams (Product, Engineering, Operations, Legal, Comms, etc.) to ensure policies are effective, feasible, and aligned with objectives, while effectively communicating rationale to all stakeholders, including leadership

Crisis Management: Serve as the global escalation point for complex, high-profile, or emergency content safety issues, providing expert guidance and facilitating rapid, principled decision-making under pressure, balancing safety, expression, legal risk, and public perception

Proactive Adaptation: Support transparency initiatives, engage with external experts and organizations, and stay abreast of global trends, emerging harms, platform risks, and relevant regulatory landscapes to proactively adapt policies

Team Leadership: Foster a high-performing, collaborative, and inclusive team culture, manage cross-team relations effectively, and continuously seek opportunities to optimize policy development, iteration, and implementation processes for greater efficiency and quality

Qualification

Policy DevelopmentStakeholder ManagementCrisis ManagementTrust & Safety KnowledgeAnalytical SkillsTeam LeadershipInfluencing SkillsCollaborationProblem-Solving

Required

5+ years leading high-performing, global teams and a proven track record developing/implementing global policy frameworks at scale

Deep understanding of the Trust & Safety ecosystem, major policy challenges (e.g., child safety, misinformation, hate speech), and experience navigating complex global legal, regulatory, and cultural nuances

Demonstrated ability to build consensus and collaborate effectively with diverse cross-functional partners (ie: Legal, Product, Engineering, Operations, Communications); experience working directly with product and engineering teams to translate policy requirements into technical solutions

Exceptional analytical, problem-solving, with the ability to articulate complex policy concepts persuasively to diverse audiences and leverage data for decision-making

Proven ability to manage high-stakes escalations, make sound, principled judgments and balance competing priorities (ie: safety, expression, risk)