Premium Retail Services · 13 hours ago
Manager Client Solutions Sr
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
3+ years expPremium Retail Services is a part of Acosta Group, focused on reshaping retail through innovation and excellence. The Senior Client Solutions Manager is responsible for leading strategic client engagements and managing complex initiatives in the Consumer Packaged Goods (CPG) industry, ensuring operational excellence and driving revenue growth.
MarketingMedia and EntertainmentRetail
No H1B
Responsibilities
Serve as the primary point of contact for assigned clients, building trusted, long term relationships
Lead client discussions to define project scope, objectives, timelines, service expectations, and success metrics
Manage client expectations throughout program execution, effectively addressing changes, risks, and escalations
Present program results, insights, and recommendations to clients and internal stakeholders
Oversee planning, coordination, and execution of client programs from initiation through completion
Translate client requirements into clear, actionable guidance for retail execution and field teams
Refine project frameworks, processes, and supporting documentation to ensure clarity, consistency, and operational efficiency
Monitor field execution feedback and operational performance, adjusting strategies as needed to optimize results
Develop, manage, and maintain program budgets and financial forecasts in alignment with client agreements and internal targets
Monitor financial performance, including spend pacing, forecast accuracy, scope changes, and variance analysis
Partner with Finance, Analytics, and Operations teams to support cost control, margin optimization, and financial reporting
Ensure accurate and timely billing and financial reconciliation for all client programs
Leverage reporting tools and analytics platforms to measure execution quality, performance against objectives, and return on investment
Collaborate with analytics partners to gather, analyze, and interpret program data
Translate data into clear, actionable insights for both internal and client facing audiences
Develop comprehensive post program recaps and documentation to support continuous improvement and knowledge sharing
Identify opportunities for revenue growth, program expansion, or execution optimization based on performance and financial analysis
Support the development and enhancement of internal systems, tools, and processes to improve scalability and effectiveness
Lead or contribute to special projects and strategic initiatives as assigned
Provide guidance, direction, and support to Client Solutions Managers, Coordinators, or support staff, as applicable
Foster strong collaboration across Business Operations, Finance, Analytics, and Field teams
Qualification
Required
Bachelor's degree preferred
Minimum of 3+ years of experience supporting CPG manufacturer or retailer initiatives
Strong knowledge of retail execution models, store level operations, and retail service organizations
Proven ability to manage complex, multistakeholder client programs
Demonstrated experience with budget ownership, financial forecasting, and performance management
Experience in client management, negotiation, and consultative problem solving
Preferred
Prior experience leading or mentoring team members preferred
Background working with retailers, brokers, agencies, or consumer packaged goods companies
Company
Premium Retail Services
Premium Retail Services provides merchandising, assisted sales, training, field marketing servces to retailers and manufacturers.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-16Acquired
Leadership Team
Angelica Fernandez
Human Resources Business Partner
Darla King
HR Business Partner
Recent News
Retail Merchandiser
2023-12-25
Company data provided by crunchbase