Caterpillar Inc. · 22 hours ago
Senior Product Service Engineer
Tucson, AZ
Full-time
Onsite
Mid, Senior Level
$126K/yr - $189K/yrCaterpillar Inc. is a global team committed to innovation and sustainability. The Senior Product Service Engineer will play a critical role in delivering energy transfer solutions for electrified mining operations, working closely with customers and field teams to ensure reliability and serviceability of products.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
U.S. Citizen Only
Responsibilities
Serve as a Senior Product Service Engineer for Energy Transfer New Production Introduction (NPI) programs
Understand customer needs and preferences as they relate to reliability, durability, serviceability and uptime of our solutions
Lead the development of New Product Introduction deliverables, including service and life cycle strategies, product support publications and service tooling & training capabilities
Support site deployment and field follow at customer sites
Work closely with proving grounds and mine site teams, support issue documentation and communication
Contribute to root cause and correction action (RCCA), validation and measuring resolution effectiveness
Advise on refinement of engineering requirements
Provide input based upon field experience in system, component and sub-system design reviews
Guide the RI Electrification Solutions team to develop and utilize product support standard work
Recommend product quality targets
Qualification
Required
Strong technical background in product support, engineering, or field service
Experience with electrification, power systems or heavy equipment
Understanding customer needs, solving problems, and delivering value through service and expertise
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Knowledge of data gathering and analysis tools, techniques, and processes
Knowledge of customer service concepts and techniques
Strong communication and facilitation skills
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
Knowledge of relationship management techniques
Bachelor's degree in engineering
Understanding of mining equipment and mine site operations
Experience with Caterpillar product development processes (APQP, PPRD, NPI, etc.)
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
Morningstar.com
2026-01-11
2026-01-11
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