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Versant Media · 5 days ago

Sr. Manager, Order to Cash

Englewood Cliffs, NJ

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $140K/yr

7+ years exp

Versant Media is a leading force in news, sports, and entertainment, seeking a Sr. Manager, Order to Cash to support their global operations. This role involves managing customer setup, billing, collections, and cash applications while ensuring compliance and service excellence across various revenue streams.

BroadcastingInformation TechnologyMedia and Entertainment

Responsibilities

Process customer setup, contract validation, invoice generation, and collections follow-ups across multiple revenue streams

Apply customer payments and perform cash application activities accurately and within defined SLA timelines

Manage resolving misdirected payments and Due To / Due From accounting entries between Versant and NBCU under CSA agreements

Support accurate billing and collections by coordinating with internal teams to validate commercial terms and customer credit details

Maintain accurate and up-to-date records in systems such as SAP, Salesforce, Medea, and Operative One

Ensure compliance with billing, collections, and credit policies; flag exceptions and escalate potential risks

Know Your Customer (KYC) Compliance, Bridger risk assessment tool administration and utilization, credit rating, assessment of the creditworthiness with respect to financial obligations

Maintain audit-ready documentation related to invoicing, collections activity, and customer account changes

Manage internal controls testing and support audit requests related to Order to Cash operations

Help enforce approval workflows for customer onboarding, credit limits, and adjustments to terms

Track and report on Order to Cash KPIs such as billing timeliness, DSO, unapplied cash, and exception volumes

Analyse root causes for invoicing errors or delayed collections and support initiatives to improve process efficiency

Prepare reports and summaries for internal leadership and assist in performance reviews of shared service and CSA support teams

Contribute to ongoing enhancement of O2C dashboards and process documentation

Collaborate with cross-functional teams in Controllership, Finance, Commercial, Legal, and Operations

Work closely with counterparts in shared services and international hubs where necessary

Support knowledge sharing and process training for newer team members or rotational staff

Foster a team culture of accountability, responsiveness, and customer orientation

Qualification

Order to Cash operationsSAPBilling platformsFinancial reporting toolsCredit rating modelsAnalytical thinkerOrganizedFlexibleCommunication skillsAttention to detail