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Four Seasons Hotels and Resorts · 17 hours ago

Guest Relations Lead

Los Angeles, CA

Full-time

Onsite

Mid Level

$29.96/hr - $29.96/hr

3+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company committed to creating exceptional experiences for guests. The Guest Relations Lead is responsible for ensuring VIP guests receive personalized service, building relationships with in-house guests, and assisting with various guest interactions to enhance their stay.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Review daily arrivals and departures to ensure proper handling of VIP and return guests

Meet and greet VIPs and limousine arrivals curbside and escort them to the Front Desk for check in

Be visible and present in the lobby and be prepared to engage in any guest interaction

Build relationships with in-house guests to curate memorable experiences based on pre-arrival information, conversations and interactions

Support with HRG and Elite Recognition as they move through the hotel and provide personal recognition to these guests

Welcome first-time to the brand guests, ensuring their introduction to the property is seamless, personalized, and memorable

Stay informed on local events, attractions, and holiday schedules to assist guests effectively

Anticipate guest needs and offer personalized recommendations for dining, activities, and amenities, ensuring a memorable experience tailored to their preferences

Maintain daily interaction with all guests by meeting them in hotel outlets

Utilize Golden appropriately for maximum guest recognition/satisfaction

Help coordinate and lead festive activities and events for kids

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Assist guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc

Assist management team in administrative work as directed and perform other tasks or projects as assigned by hotel management

Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact